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Joined: Nov 2005
Posts: 20
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Joined: Nov 2005
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The purpose of the server with ShoreTel is for Voice Mail, AA, desktop tools, & the management of the system. All the call processing is done on the switches (transfer, conference, etc) If you lose your server you are still able to make and receive phone calls.
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Visit Atcom to get started with your new business VoIP phone system ASAP
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Joined: May 2007
Posts: 426
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Shore Tel is it a hosted IP service? Wasnt they going broke at one time?
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Joined: Apr 2005
Posts: 75
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No, ShoreTel is not a hosted IP service. And all the big players are server-based. (need someone smarter than me to address a larger base.) Whiteywhite is correct in that most of the call processing is done locally, and DR (disaster recovery) is not difficult to engineer-in.
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Joined: Nov 2006
Posts: 19
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Originally posted by Coral Tech: Look at the NEC UX5000 series VOIP...very slick cost effective system.
www.ux5000.com The real one is the SV8100. lol. Both the same, NEC Nitsiko division. No good NAT transversal yet
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Joined: May 2003
Posts: 582
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Cisco UC520 the best Unified Communications system on the market.
None better for quality, price, client growth and margins!
It will be the future of SMB telephony, networking, security, video and IP applications.
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Joined: Sep 2004
Posts: 4,196 Likes: 2
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Originally posted by Mike Bardsley: Originally posted by Coral Tech: [b] Look at the NEC UX5000 series VOIP...very slick cost effective system. www.ux5000.com
No good NAT transversal yet [/b]What? The UX5000 has had both software and hardware NAT translation for some time now. Both I have had working flawlessly.
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Joined: Jan 2004
Posts: 75
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The UX and SV are great for any solution. We deploy the Asterisk on our Hosted service we offer clients. If you want the bells and whistle PC attdt, etc. UX or SV is the way to go for a smart price. Shortel did not go broke, they changed their name to Shortel and borrowed a BUTTLOAD of money, still aren't doing very well.
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Joined: Jul 2009
Posts: 23
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Shoretel is a great system if you want to pay $1000+ a seat for MGCP stations... They do have a great call manager application but the licensing is insane and you have to pay for support on a yearly contract. Shoretel does have remote survivability which the NEC products really don't have. With the UX and Cygnilink or the SV and Netlink both can only have one voicemail for a distributed system. Kind of sucks but the price point is hard to beat for networking. oh and Mike don't kid yourself.. the UX and the SV are the EXACT SAME SYSTEM..i have two networked together right now. same hardware different voicemails and phones.. i think the only appreciable difference is the UX phones have a call 1 and call 2 key on the phone so you don't have to burn up real estate for CAP keys.. SV has better voicemail.. thats about the only difference.
"If I can't fix it, I'll fix it so that no one else can"
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Joined: Dec 2004
Posts: 236
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How does the Shoretel handle call routing via the auto attendant if the Voicemail server goes down? I would think that would effect call routing if the voicemail handles the AA, and it goes down, even if the system is set up to route calls in the event of the voicemail being down.
I have worked installs on ESI, panasonic, toshiba, shoretel, and avaya, plus others, and I like the avaya reliability, scalability, and the huge network of support which shoretel simply does not have considering it is so much smaller company with so greatly fewer authorized dealers, and support engineers.
I can not recommend any technology platform, only technicians!
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