atcomsystems.ca/forum Forums Wiring - Telecom Carriers - Trunks & Services Telecom Service & Providers Order Provisioning and why to keep records

It just takes some hard work and determination. So I recommend rolling up your sleeves and digging deeper into the telecom and telephone bills to see what you can uncover. Keep accurate, detailed records. They pay off EVERY time.

Hello Barbara,

Do you have any locations in the Northeast. I have years of telecom experience and reviewing bills. I am currently employed with a telephone equipment provider and am very interested in your vertical. I know of one company out this way who acts as a consultant between the companies and the providers.

I am an agent for a few providers and we track everything via an internal database. We place all orders for customers, we track all orders, we manage install of orders, we verify the billing of the orders and we follow up on the bills quarterly. We keep notes in the system for all activity done on a customer so that any of our order entry gals can know what is happening if anyone calls in for service on their lines. Yes we handle all the tech support for the carrier, we act as your representative so you don't have to deal with them. We also don't charge a fee to yoru business. Basically we get a call from a business or a telephone installer and we look at your business, what you need voice and data wise and place the orders. You only deal with us, never have to deal with the phone company. Been in business 12 years so I guess we are doing something right