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I have a customer who uses this company as their local/LD service provider. We have discoverd that cell phone calls to their main number usually ring no answer. I have verified this at the NIU. When I call the number from my cell ( Sprint ) I get no ringing current at all. When I answer the call, I seem to get a connection, however, there is no voice path.
Level 3 is telling me they cannot open a "ticket" with these celluar providers & instructed me to call Sprint... :confused:
Anyone else have this issue with Level 3?
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Did the customer port the telephone numbers to Level 3 from another provider?
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I have ran into this before. You have to complain loud enough so that level3 will re-broadcast the port. I have ran into different exchanges that either missed it or weren't broadcast to.
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RIP Moderator-Mitel, Panasonic
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Kumba's got the hot setup. And it's NOT just level 3. What happens is a lec will either miss 1 line or miss the whole change. Calls from users of that lec don't go thru. Sometimes RNA, sometimes OOS, depends on the lec. It helps if the customer can find out what lec the callers that can't get thru are using. Kinda hard when they cannot call you to tell you about the problem, because they don't know who can't call them. It's gotten so bad around here, we had the techs do test calls from wherever they were to help check a new port! John C. (Not Garand)
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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I have noticed that it's most prevalent on cell phone carriers (missing porting changes). I have had to have the porting broadcast done up to 3 times before all the different carriers and exchanges got it.
As far as the number's themselves I notice that toll-free #'s seem to suffer from it more then local #'s but that could just be my luck. Your mileage may vary.
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Originally posted by dexman:
Did the customer port the telephone numbers to Level 3 from another provider? Yes.
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I was thinking along the lines of an incomplete port.
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More info...I was just informed that not only are some inbound cell calls RNA, but inbound local & LD as well. Also, I was told that the customer had Level 3 for some time & tried to port to a.t.&t. back in febuary & Level 3 couldn't or wouldn't release the numbers so the cut was canceled. I agree with dexman, I think the numbers are hosed up the national number database ( what's the proper term? ). 
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