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Joined: Dec 2008
Posts: 510
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Joined: Dec 2008
Posts: 510 |
Is anyone noticing an industry trend of small business owners choosing IP hosted service for their telephones rather than legacy equipment? I had 2 prospects choose IP hosted services today.
Bob
With all the variables involved, I am amazed when any voice and data technology works like it is supposed to.
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Joined: Jan 2007
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RIP
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RIP
Joined: Jan 2007
Posts: 1,951 Likes: 2 |
Rub your hands together and keep warm for a second. Those "lost prospects" will be giving you a call soon.
I LIKE the idea of hosted IP voice service (i.e. IP Centrex), but I have yet to see it implemented with the level of reliability that most of us have come to expect from hard-wired services.
"Press play and record at the same time" -- Tim Alberstein
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Joined: Dec 2004
Posts: 5,722
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Joined: Dec 2004
Posts: 5,722 |
The only semi-successful hosted IP in my area is a bank group that uses at&t central office features over at&t T-1s to the locations....no use over non-at&t T-1s. If at&t can't control the circuit they won't service it.
Ken
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Ken, that just sounds like Centrex delivered via T1 and channel bank! John C.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Jun 2007
Posts: 2,106
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Joined: Jun 2007
Posts: 2,106 |
I have a few clients doing hosted call centers with me and they tell me they love it. It's a fraction of the cost of what it would cost them to get the same connectivity in-hour (T1-wise) and i'm competitive on their local rates. They also like knowing they can have agents wherever they have good internet. I have one client who's moved 3 times and the only downtime he experienced was on the moving truck. They were up and running business as usual within an hour of setting up their computers. I have had one customer ditch their cable modem and get a Data T1 instead. All their problems then disappeared. So, there is hope when it's done right 
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Joined: Dec 2004
Posts: 5,722
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You said it all, James...... :shrug:
Ken
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Joined: Jun 2007
Posts: 2,106
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Naaa, customers are never cheap... they are just "creatively thrifty" in ways we don't understand! Not like we are professionals who do this for a living or anything
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Joined: Sep 2004
Posts: 194
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Posts: 194 |
Hi Guys,
I suggest you offer a hosted solution yourself.
Mitel is a fairly good platform I hear.
I prefer Nortel stuff but Im biased.
Offer it as a solution.
Likely be worth it.
Its a trend around the world.
I have a customer in the UK.
The servicing company offered a Mitel hosted solution.
Since there isnt much work out there, You might as well learn something like how to offer a hosted solution.
just my 2 cents
CCNA
CCNA Voice
MCSE W2K3
Security +
CS1000 5.5
Toshiba
Comdial
Avaya
Mitel
Norstar
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