sundance-communications.com/forum Forums Wiring - Telecom Carriers - Trunks & Services Telecom Service & Providers caller ID issue when calling Comcast numbers

As far as a number to call for these issues to be addressed, we do not currently have on. The best way to have this fixed is by calling 1-866-594-1234 (one of our main numbers) and having the rep put in a repair ticket for Caller-ID. Your problem will fixed within 72 hours.

Thanks for this info; this has been an ongoing problem at many of my AT&T sites. I've spend many hours on the phone trying to get Cox and Comcast to correct Caller ID issues.

You're the first cable company employee I've heard of that has a clue what the issue is and actually seems to care!

So, I called the above number and got lost in the IVR. A live person finally answered, and I was transferred several times.

I was told that because I’m not a Comcast subscriber, I can’t open a ticket. My customer, who is a subscriber, has to call. The CSR didn’t agree with me that this was ridiculous, but did transfer my call. To the wrong department.

Was transferred to the right department, but was told that AT&T had to open the ticket. I pointed out that it wasn’t an AT&T problem, as their records are correct. Got transferred again.

A very pleasant woman named Jen answered the call, understood the problem, and said she would call me back. Within 10 minutes she did call back, and said the problem would be corrected with 48 hours. I asked for a direct number to call, but was told there isn’t one.

It took a little over an hour on the phone, getting bounced around. We’ll see what happens in 48 hours.