Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Call waiting with three way calling
#478816 09/16/11 07:13 AM
Joined: Jan 2005
Posts: 15,184
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
OP Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,184
I have a customer that has a single line set for their POTS business line. This line has call waiting AND three-way calling. When a second call arrives, the call waiting tone is heard. When the flash key is pressed, stutter dial tone is given (placing the first call on hold) rather than connecting them the second caller. I'm thinking that some kind of code must be dialed to park the first call. I know that Centrex lines use *78 for the call hold feature. I'm not sure what to tell the customer. He thinks that there was a code, but he can't remember what it was. Of course, Verizon is no help. Any ideas?


Ed Vaughn, MBSWWYPBX
Telephone Equipment Search
Re: Call waiting with three way calling
#478817 09/16/11 08:43 AM
Joined: Mar 2001
Posts: 3,268
Moderator-Allworx, Nisuko-Tie, Vodavi
Offline
Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268
Any call waiting that I have encountered, ever--worked like this:

1. You're on a call---call waiting signal beeps
2. You press the flash key---the original caller is put on "hold" and you are connected to the second caller.
3. You tell second caller that you'll call him back
4. You hang up and the phone rings almost immediately---you pick it up and you have your original caller.


However---it's been many years since I have seen or done that. But that's the way (somewhat) it's used to work. Maybe Call waiting and 3-way are not compatible..... That's all I know. I don't recall ever, having to dial a code.

Re: Call waiting with three way calling
#478818 09/16/11 02:40 PM
Joined: May 2002
Posts: 17,480
Admin
****
Online Content
Admin
****
Joined: May 2002
Posts: 17,480
I have call waiting and 3 way and it works as described by Mick. Only time I've seen stutter dial tone is with phone company supplied voicemail. So maybe the stutter DT is messing up his switch hook flash?


Retired phone dude
Re: Call waiting with three way calling
#478819 09/16/11 06:53 PM
Joined: Aug 2008
Posts: 418
Member
Offline
Member
Joined: Aug 2008
Posts: 418
If there is voice mail on the line as well, if so could the number of rings be set too low?

I am thinking if the 2nd call is not answered before the voice mail picks up that would explain the stutter when the link button is used.

Re: Call waiting with three way calling
#478820 09/16/11 07:54 PM
Joined: Jan 2005
Posts: 15,184
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
OP Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,184
@Bill: No, the stutter dial tone is a confirmation of a successful switch hook flash, not a VM reminder. The stutter is only received upon pressing the phone's flash key.

@mbhydro: There is no voice mail on the line. As mentioned above in my reply to Bill, the stutter dial tone that I mentioned is just the confirmation tone that is received upon pressing the flash key.

Thanks guys for the guesses, but it this appears to be a lot deeper than the obvious. I should have added that this Verizon CO ( Springfield, VA DSO ) is served by a Siemens EWSD, not a typical ESS or DMS. Keep your suggestions coming!


Ed Vaughn, MBSWWYPBX
Re: Call waiting with three way calling
#478821 09/16/11 08:30 PM
Joined: Sep 2006
Posts: 3,280
Member
*****
Online Content
Member
*****
Joined: Sep 2006
Posts: 3,280
I can tell you what I know about CW, and that is that I have never heard of a stutter dial tone being generated after the flash. There would be no reason for a dial tone, because what your customer expects (and what every description of CW states) is that the second caller will immediately be connected, as the first caller is put on hold.

There is something screwy with the CO programming.

If you call the Verizon business office for large accounts, you might be able to get them to fax or email the instructions.


Arthur P. Bloom
"30 years of faithful service...15 years on hold"

Re: Call waiting with three way calling
#478822 09/17/11 10:01 AM
Joined: Aug 2008
Posts: 418
Member
Offline
Member
Joined: Aug 2008
Posts: 418
I think that these would be the instructions that Arthur was referring to:

https://www22.verizon.com/NROneReta...UserGuide_West_CallingFeatures_Final.pdf

No mention of stutter tone on call waiting.

If you flash and get a stutter it wants to init 3 way calling so I would agree with Arthur about a programming error in the switch.

Re: Call waiting with three way calling
#478823 09/17/11 11:13 AM
Joined: Jan 2005
Posts: 15,184
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
OP Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,184
I agree that there is a programming error. I don't see how both features can exist on the same line. I suppose that the switch should be smart enough to know that an incoming call is present and thus not offer the three-way calling feature at that time.

Still, as usual, Verizon swears that there's nothing wrong and that this must be due to an issue with the customer's phone. He bought a new phone; same problem exists. The worst part is that the customer swears that this used to work. His English speaking skills are so poor that I am having a tough time communicating with him.


Ed Vaughn, MBSWWYPBX
Re: Call waiting with three way calling
#478824 09/17/11 06:34 PM
Joined: Jan 2008
Posts: 3,813
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,813
Have they tried *78? How about *71?


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Re: Call waiting with three way calling
#478825 09/17/11 07:35 PM
Joined: Jan 2005
Posts: 15,184
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
OP Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,184
Not yet, Derrick. Since this guy is a neighbor at my office, I'll go over there on Monday and try them. I was just hoping that I could come up with a definite answer for his problem since I'm not getting paid for this. This whole thing started from a meeting at the mailbox.

The Siemens EWSD central office switch is what is throwing me here, since the DMS and ESS limitations are fairly easy to identify.


Ed Vaughn, MBSWWYPBX
Page 1 of 2 1 2

Moderated by  dexman 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
Limiting trunk access
by Bushmills - 06/01/20 06:10 PM
Phone in DCS Operator Group doesn't ring
by Keyset6 - 06/01/20 12:07 PM
NS1000 RENUMBER 600 and IDC GROUPS
by ronaldjamesh - 05/31/20 11:54 AM
Spam Canned Meat Varieties
by dexman - 05/30/20 01:37 AM
Partner ACS T1 module setup
by ChrisRR - 05/29/20 08:32 PM
Who's Online Now
38 members (Bushmills, dans, Curlycord, hbiss, KRRath, tylan, seafort, backspace, Professor Shadow, Arthur P. Bloom, BTS01, newtecky, Touch Tone Tommy, mike b, Daniel, justbill, Yucca Telecom, jknichols, gelehu, Biztel Cuban Okie Tech, iatech3800, dexman, Yoda, ILE, vicbob, Keyset6, nameless, Skunky, metelcom, teleco, MooreTel, BobRobert, nortelvoip, phonemeister, Mercenary Roadie, hitechcomm, jchambers7009, Silversam), 350 guests, and 38 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,731
Posts635,916
Members49,292
Most Online5,661
May 23rd, 2018
Today's Birthdays
Allen Carter, hwong, It Department, kitecomms, spider
Newest Members
swoodsNI, B. Endsley, Abner Dawes, Gringo, Jeffrey Cohen
49292 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 20
Bob-o 12
hbiss 11
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners