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Joined: Apr 2007
Posts: 421
Member
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Member
Joined: Apr 2007
Posts: 421 |
Customer was experiencing calls being disconnected when they put the calls from lines 1 & 2 on hold and go to page. We have literally exhausted all troubleshooting avenues including replacing the phone system. This issue continues to happen. We have replaced wiring from demarc to KSU, replaced phones, metered the CO lines and it still continues. We have engaged the phone company in the past with no success. We are engaging them again. Has anyone had this issue or have any suggestions?
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
What brand, nortel?
FIRST, disconnect all the paging connections to the KSU and pretend it's still connected. What happens?
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Sep 2005
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Joined: Sep 2005
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