web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 3 1 2 3
#487370 06/01/10 04:56 PM
Joined: Jun 2006
Posts: 14
Member
OP Offline
Member
Joined: Jun 2006
Posts: 14
I worked on a 1a2 key today first time in20 years?? I went brain dead?? OK the line rings in the light lights, push the button down thelight goes out.. You can still talk and put it on hold but no lights ?? HELP.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#487371 06/01/10 05:21 PM
Joined: Jan 2004
Posts: 515
RIP Moderator
Offline
RIP Moderator
Joined: Jan 2004
Posts: 515
Was this on all lines & phones, or only 1 line or phone?

If it was all phones but only 1 line, then I would suspect the line unit (400D or ??)is failing.

If it is only on 1 phone, then there maybe something wrong with the key shelf of that phone.

OR, someone may have changed the way the 10VAC is distributed, and you may need to double check the fuses.


RULE NUMBER 2, "THINKIN' WON'T GET IT, YOU GOTTA KNOW!" RULE NUMBER 3, if you need TIER-3 SUPPORT on a LEGEND or MAGIX, go to http://home.comcast.net/~merlinman -
#487372 06/01/10 05:31 PM
Joined: Jun 2006
Posts: 14
Member
OP Offline
Member
Joined: Jun 2006
Posts: 14
It was on all 5 lines and all phones ?

#487373 06/01/10 05:34 PM
Joined: Sep 2006
Posts: 3,290
Member
*****
Offline
Member
*****
Joined: Sep 2006
Posts: 3,290
"My car makes a funny noise. Can you tell me what's wrong with it?"

As a starting point, if you were to let us know the brand and model of the KSU, we might be able to help. Then tell us if you are describing a condition on one phone, all phones, some phones, all lines, one line, some lines?

If the KSU is a 584 panel, it might be the steady lamp fuse.

If not, then it might be the 400 KTU.


Arthur P. Bloom
"30 years of faithful service...15 years on hold"

#487374 06/01/10 05:35 PM
Joined: Sep 2006
Posts: 3,290
Member
*****
Offline
Member
*****
Joined: Sep 2006
Posts: 3,290
Quote
It was on all 5 lines and all phones ?
"is" or "was" ?

Is that a statement or a question?


[Linked Image from sciencecases.org]


Arthur P. Bloom
"30 years of faithful service...15 years on hold"

#487375 06/01/10 05:58 PM
Joined: Sep 2006
Posts: 3,290
Member
*****
Offline
Member
*****
Joined: Sep 2006
Posts: 3,290
Is the interrupter working?

Is it plugged in all the way?

Do you get lamp wink when the lines are on hold?

Do you hear the motor turning?

Is it a solid state interrupter?

Have you checked all the fuses?

Did the system take a lightning hit?


Arthur P. Bloom
"30 years of faithful service...15 years on hold"

#487376 06/01/10 07:35 PM
Joined: Dec 2007
Posts: 908
Member
Offline
Member
Joined: Dec 2007
Posts: 908
When you say "line rings in lite lights" is that a steady lite or flashing, how about the bells cb or per line. all lines all phones sounds like interrupter, trouble.

#487377 06/02/10 02:13 AM
Joined: May 2007
Posts: 5,058
Likes: 5
Moderator-1A2, Cabling
*****
Offline
Moderator-1A2, Cabling
*****
Joined: May 2007
Posts: 5,058
Likes: 5
I'm with the rest of the guys. If it's a shoebox/501/601 and it happened on all lines and all phones then it' probably the interruptor.

If it's a 584 panel then it could either be the interruptor or one of the flat fuses on the back of the unit that (as Arthur said) supplies "steady lamp voltage".

Sam


"Where are we going and why are we in this hand basket?"
#487378 06/02/10 08:32 AM
Joined: Jun 2006
Posts: 14
Member
OP Offline
Member
Joined: Jun 2006
Posts: 14
IT is a Stromberg Carlson 1A2 Key Service
584 C Panels The first line rings in and lights
when you push button light goes out. But you can put in on hold but no lights.. Second line rings, no lights check line nolight can also put on hold.. 3 & 4 ring in with lights push button no lights.. all lines can be put on hold..
Check all fuses replaced bad ones 4 ..Interrupter runs... I have 2 extra panels in cabnet but do not know if OK.. This is a very old box??? Comdial sets 30 btn..

#487379 06/02/10 03:59 PM
Joined: Oct 2009
Posts: 410
Member
Offline
Member
Joined: Oct 2009
Posts: 410
I was going to say to try swapping the interruptor from one of the unused panels, assuming it is identical (power down the system first, hot-swapping is frowned on with 1A2).

But, if I read your last post right, you are saying that there were 4 blown fuses on the 584 panel? I don't know if I'm reading that right, because it would seem that nothing would be working at that point. If that is true, then you need to find out what caused that. Two possible causes come to mind: A wildly malfunctioning power supply, or a 25-pair amphenol laying in a puddle on the floor somewhere.

Jim
**************************************************
Speaking from a secure undisclosed location.

Page 1 of 3 1 2 3

Moderated by  ChrisRR, EV607797, Silversam 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,306
Posts638,894
Members49,771
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
212,903 Shoretel
189,998 CTX100 install
188,225 1a2 system
Newest Members
Mansour, Dave Simmons, Soulece, Robbks, A2A Networks
49,770 Registered Users
Top Posters(30 Days)
Toner 17
teleco 6
dexman 6
jsaad 5
dans 5
Who's Online Now
1 members (Professor Shadow), 58 guests, and 29 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5