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Joined: Sep 2005
Posts: 206
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Joined: Sep 2005
Posts: 206 |
Customer has calls ringing into an ACD group after hours from the vms. Saying that all people were getting yesterday was an endless loop of the dva and not ringing any agents, I figure none of them were logged in. Trying today, I see it ringing the agents in C. Since they are open all the time, reset is off. Assuming the agents were logged in yesterday and not receiving calls, I'm inclined to think it needs to be reset. My question is whether or not the scheduled reset in B if enabled, would require the agents to log back in. I'm guessing yes.
Any thoughts?
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Joined: Jan 2006
Posts: 351
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Joined: Jan 2006
Posts: 351 |
Personally, I have my systems reset at least once a week. Most are set for 3am in B, others are reset manually by the admins at slow times in the day.
Oh, and Yes, the scheduled reset will require the agents to log back in.
I have large amounts of people log in after a reset every night. You just have to get them used to it.
If you can read this, you're in range.
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Joined: Nov 2005
Posts: 828
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Joined: Nov 2005
Posts: 828 |
I've had situations where ACD ring volume was set to min - so agents couldn't hear their phone ring... Press VOL UP while phone ringing for ACD call (watch C or phone display to know when)
Mike
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