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Joined: Nov 2004
Posts: 360
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Joined: Nov 2004
Posts: 360 |
I Have an ICE Customer with a flash voicemail, I know the flash will not support voicemail trunk to trunk transfers, but can I set a certian extension to foward offsite?
I have found in the docs how to foward extensions to other extensions, but I have not located how to foward an extension off premise.
Thanks
www.tspa.us Tri-State Voice and Data Servicing Tadiran, Nortel, and Avaya; in Pittsburgh and surrounding areas.
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Joined: Sep 2004
Posts: 4,220 Likes: 2 |
You have to allow off site calling on the extension then activate it on the extension itself. This extension will not forward to a cell if the vmail transfers the call from what I have seen and done. If an operator trnfers the call then it seems to work fine.
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Joined: Oct 2006
Posts: 57
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Joined: Oct 2006
Posts: 57 |
You should also extend the timer in call handling. It is listed as external cfwd timer.
Also I have the exteranl fwd to cell working on the Ice.
I am using the harddrive voicemail. when dialing the extension it will ring your desk phone once then follow the ext fwd.
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