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#490655 07/02/09 09:44 AM
Joined: Oct 2007
Posts: 62
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Posts: 62
We are using traditional ACD with Coral Jet, is there any way or is there any software that a manager can use to log a user in/out remotely, without having access to the PBX?


Adrian
#490656 07/02/09 10:42 AM
Joined: Jul 2006
Posts: 728
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There was a product a few years ago, for supervisors to be able to do what are asking.

It is called the FlexCT agent manager client.Software application used for remote agent log in/log out to ACD groups. Requires LAN (or TCP/IP)
connection to PC running FlexCT Agent Manager. Runs under Windows 95/98/ME/NT/20000. Can
be used either by a supervisor or remote agent.


Problem is you need to have Can be loaded onto FlexCT CallMaster Server or CC JET, or requires PC-2 with Windows NT (or NT
Workstation) and NIC card. Also requires independent APDL, circuit on an SDT or SFT card and
Version 11 in the Coral FlexiCom, and COM port.

#490657 07/02/09 10:43 AM
Joined: Jul 2006
Posts: 728
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It is kind of pricey for the CallMaster server


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