sundance-communications.com/forum Forums Other TDM Phone Systems Executone-Isoetec Telephones & Systems Exec 228

If I do a system reset & default, will I lose the ACD and VMS software add ins that are installed?

No, as long as you don't turn off the power with the battery not charged. The battery is a regular 3.6v and there is a battery on/off clip. Also, do not pull the CPU while the system is on. It can wipe out everything.

I have a 228 with a Call Express 3 voice mail. After making a greeting change the system sometimes no longer passes unanswered calls to voice mail (coincidence??). As i watch the system monitor I see the call transfer and then forward to the voice mail as per the forwarding screen. However the call instead of going to the appropriate voice mail transfer out to the station again.

REsetting the voice mail does not stop the loop, I can only assume something happened to the voice mail forwarding options.

uh, is this the same system You were asking about defaulting?

Yes it is, but I have determined the issue is in the Call Xpress not the IDS.

Sounds like voicemail port problem have you tested all ports

It's not a port issue. I've opened a new thread in "voice mails"

I read your vm message. Did you monitor the analog ports with a butt set, do all your single line ports ring? Did you change anything on the "G" screen?

Thanks everyone for their input. Nothing has changed on the IDS. There was a change made by the customer to the call processor mail box and now forwarded calls just loop through the AA instead of going to respective mailboxes. Caller hears "invalid entry". The IDS sends a 7 prior to the mailbox number. Something needs to be entered in the digit 7 entry (which is now empty) to send caller to voice mail.

Problem solved.