web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#50543 04/08/10 08:10 AM
Joined: Apr 2010
Posts: 6
Member
OP Offline
Member
Joined: Apr 2010
Posts: 6
I'm new to the Executone Phone System. We have been experiencing something strange the last week. Phones are calling each other on their own. I have had three reports of this occurrence within the last week. One user also reported that her phone called an outside line, her phone rang, picked it up, and person on the other line told the user that she didn't call the user. Basically both phones rang but neither person had physically called each other. If anyone has heard of this please feel free to contact me.

Thanks,

Will

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#50544 04/08/10 08:27 AM
Joined: May 2005
Posts: 526
Member
Offline
Member
Joined: May 2005
Posts: 526
I would take a backup of the system at the main screen make note of the feature downloads that are installed and then I would do a reboot. If this is an 84 or higher make a note of the battery info good chance your battery is going to die sooner or later and odd's on sooner if it hasn't already been replaced. If you do not have the software or ability to down load it I would NOT reboot it. I would call the people that manage it for you and have them take a current down load leave you a copy and have them reboot it.
Randy

#50545 04/08/10 08:59 AM
Joined: Nov 2006
Posts: 186
Member
Offline
Member
Joined: Nov 2006
Posts: 186
Try checking all phones if you have an IDS System
also check all base cords and may the jacks to.
Juno

#50546 04/09/10 03:12 AM
Joined: Mar 2008
Posts: 166
Member
Offline
Member
Joined: Mar 2008
Posts: 166
The problem is a bad connection on 1 of the phones acting up. First, move your cross connects around to check for a lose bridge clip, or lose cross connect. If its not there, check the jacks; move the wires around to see if the phones act up, or if a wire breaks off the jack. I have found many problems like this to be a bridge clip that the gap is too wide on, and makes a bad connection.


Gerald Ducote
NWA Telcom
[email protected]
#50547 04/09/10 03:19 PM
Joined: Dec 2008
Posts: 280
Member
Offline
Member
Joined: Dec 2008
Posts: 280
NWA is correct erratic station will call other phones grap lines and other strange thing. If the Led's on the extension if flashing ect...
Check all connections and port. May be just a bad phone. If you need additional help send email


mjc
#50548 04/14/10 04:55 PM
Joined: Jan 2009
Posts: 73
Member
Offline
Member
Joined: Jan 2009
Posts: 73
A phone will automatically call back if during a busy intercom call you hit the callback key on the display. Both users must complete the connection before it stops. Also, I agree with the 2 answers above or it's just a bad or damaged phone. Watch for a liquid on the circuit board. The stickiness of a soft drink will do this.


Moderated by  nonameyet, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5