atcomsystems.ca/forum Forums Other TDM Phone Systems Executone-Isoetec Telephones & Systems CO call direct to extension

Greetings all,

I may have screwed something up while cleaning up a Comcast installation, (removing Scotch-locks and adjusting phone #'s in B screen)

I have a particular extenstion that, on occassion, is receiving calls, bypassing our receptionist.

When someone picks up the phone in question, they are asked how the got that extension but they simply respond that they dialed our main business phone number.

I tried dialing each of our inbound lines and the receptionist gets all of them.

I had the receptionist not answer a call to see what would happen and, as I we expected, it was forwarded to one of our DVA's with instructions to dial an extension or go to VM.

Is there something in programming that I'm overlooking?

Thanks!!!

By definition, yes, there is something you're overlooking. There are a couple of ways to make an IDS phone ring. Most common are via A screen line ringing (top box on screen) or via ringing group pickup (a 09XX button assigned to phone) or via a hunt group.
One solution would be to assign a "Bad Line" button to that user - whenever they get one of these random calls, the user should press the Bad Line button while still on the call. This will increment the bad calls counter in the line reports (Reports F or G) - at least you'lll know if it is a single line or more than one.

Maybe they are dialing that extension? Or like Mforrence advised there is a line ID programmed on that extension that is set to ring. But I would suspect you would see it ring as well as the receptionist when the call rang in at first unless some other programming is sending them to the receptionist. If you would like remote assist feel free to PM me.