atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Identifying incoming calls

We're using Axxess with version 6.008 in a single cabinet containing CPU, option, T-1 (pri), 4 x DKSC16+ and SLC cards

I have 3 businesses in the same building. The receptionist has a standard phone with LCD display and a 60 key DSS unit.

Each business has a DID number that goes to the receptionist. She can see the caller ID info ont he display but has no idea which company the incoming call was for.

How can I get this on her display? If I switched her to an executive phone would it show up? I'm ok with dumping the caller ID info for her phone.

Rory

You would have to disable the "Display Outside Party Name" on the station flags screen and on the "Call Routing Tables" screen in the "Description" field type in the name of the company in the appropiate DID pattern

I had the descriptions in the call routing. I turned off "Display Outide Party Name" and "Expanded CO Call Information on Displays"

Now it displays "Main Lines" onthe top line and "Ringing In" on the bottom line.

Now it displays "Main Lines" onthe top line and "Ringing In" on the bottom line.
It sounds as if your description for that trunk group is Main Lines, and a call is ringing in.
Change the discription to Company A and it should say Company A Ringing In.

Another thing to try is to have the DID ring a CRA then time out immediately to the Operator. The call will pick up the name of the CRA, in this case the company name. The only issue is silence which may take a little getting used to. This same process works well for hunt groups.

It works... kinda

This is what I did
1. created a Call routing Announcement
2. I added a timeout to the digit translation, transfer to the operator
3. Changed the routing to use this CRA

How do I get rid of the aanoucement "Your call is being transferred..." or whatever it is?

Or, from the first suggestion, I could do this without the trickery...
I'd have to create multiple trunks groups (with useful names) and have the telco use the same groupings and route my incoming calls to the correct trunks. As an added bonus I could rework the outgoing caller ID by station so it would show up correctly... right?

For the prompt, try to locate the mailbox or extension ID associated with the hunt group (or extension) and turn off the "Auto-Attendant transfer prompt" there.