web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Dec 2009
Posts: 90
Member
OP Offline
Member
Joined: Dec 2009
Posts: 90
I'm pretty sure I know the answer to this but cannot find it in the documentation and can't get it to work on our demo system but I will ask for confirmation.

Is the Allworx capable of basic monitoring and barging into a call if there is no Queue or ACD feature key installed on the system?

I'm guessing no. Am I wrong?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Mar 2001
Posts: 3,268
Moderator-Allworx, Nisuko-Tie, Vodavi
Offline
Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268
Try this:

Call Supervision -- Home > Phone System > Handsets > View Handset Preference Group

From the Admin Guide--page 39--Call Supervision: When enabled, the handset can be monitored by another handset that has a Call Supervision PFK

I've never done it---so that's all I know.

Joined: Dec 2009
Posts: 90
Member
OP Offline
Member
Joined: Dec 2009
Posts: 90
I will give that a shot, thanks.

According to tech support all of the Barging and Monitoring functions are possible without Queueing or ACD. Unfortunately the "Whisper" monitor option only works between two 9204's. It's because the 9204's can have two call paths whereas the other models do not have that capability. Which is unfortunate, the Whisper mode is exactly what a customer needs but the supervisor requires a 9224 + a sidecar and the agent at least a 9212. The supervisor needs to inform the agent that they are needed urgently elsewhere and then they can end the call immediately and properly. I can think of alternative means like to have a special extension with Call Monitor that the supervisor can call to let the agent know to respond ASAP. Or the Supervisor can just Barge In.
But I'm not sure if they would want that.

Anyways, some food for thought. I'm sure the Allworx team will change the larger models to be able to use the Whisper feature as well. Hopefully soon.


Moderated by  JWRacedog 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,695
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
pvj 4
Who's Online Now
4 members (Toner, curtonpond, Curlycord, Professor Shadow), 90 guests, and 241 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5