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We have implemented a click to dial solution for the Financial Planning Industry using FPS www.fpsplans.com and the Allworx TAPI driver. I'm posting this as a way to inform others that Allworx TAPI driver and FPS CRM software are (click to dial) compliant.
ElectSys Tech LLCHosted Phone Systems Solutions Provider Allworx, Sangoma, FreePBX Telephone & computer systems in the Jefferson City, Columbia MO area.
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Visit Atcom to get started with your new business VoIP phone system ASAP
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Joined: Nov 2004
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We also just did no integration of Allworx and Hawksoft. Step 1: Follow Allworx procedure to install the TAPI driver. Step 2: From Windows>Start>Run enter "dialer" in the run command Click on edit>options select the Allworx TAPI driver that you just installed. This implementation works for outbound dialing only. If inbound Caller ID lookup is need you would need to: A: have hawksoft hook into a different dialer such as www.phonedialerpro.com B: Set hawksoft lookup to run when a call comes in following instructions here https://hawksoftinc.helpserve.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=346
ElectSys Tech LLCHosted Phone Systems Solutions Provider Allworx, Sangoma, FreePBX Telephone & computer systems in the Jefferson City, Columbia MO area.
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Joined: Nov 2004
Posts: 524
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an added note for Hawksoft is that the dialer that ships Windows XP does not work. Hawksoft is not able to follow the dialing rules of the older dialer.
ElectSys Tech LLCHosted Phone Systems Solutions Provider Allworx, Sangoma, FreePBX Telephone & computer systems in the Jefferson City, Columbia MO area.
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Joined: Nov 2004
Posts: 524
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Joined: Nov 2004
Posts: 524 |
An update to Hawksoft and Allworx Interact. The CMD shell function of Interact works well with Hawksoft. It allows a screen pop directly to the customer screen where the caller ID matches. 1) Make sure to set the home area code in Interact. 2) Enter the following command shell script H:\haw\CMSSCREENPOP.EXE /PHONE:"%CALLNUM%" /LOGIN:username /PASSWORD:userspassword /LAUNCH is the script for a completely automated screen pop H:\haw\CMSSCREENPOP.EXE /PHONE:"%CALLNUM%" /LOGIN:username /PASSWORD:userspassword is the script for a partially automated screen pop.
Last edited by aweaver; 08/12/14 09:12 AM.
ElectSys Tech LLCHosted Phone Systems Solutions Provider Allworx, Sangoma, FreePBX Telephone & computer systems in the Jefferson City, Columbia MO area.
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