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I have a customer who has a 48X system. He wanted to check the call history going back 10 days. He was only able to get history about 8 days prior. The 48X can hold 10,000 call records and he was no where near that number of calls in his system. Is there a setting or something else that would prevent him from getting those records? It showed that the system was running for 21 days so there han't been a reboot either.
Any thoughts?

What I think you're looking for is Reports/Call Details in System Administration. Call History --in the Call Assistant--will show only the activity for that particular phone extension.

I should have been more clear. I did mean in the Reports/Call Details. That was where he was looking. He put in the date he was looking for -Feb, 23rd and he entered that he would like to see records for 10 days. The records only went back to the 24th of February and he said that the report showed no where near the 10000 records. Is there any settings that would limit the records? Thanks

Actually, I just downloaded the customers call detail report and saved it as a CSV and there were exactly 5000 records. I was told by support that it was 10,000 records.

You can setup netcat to capture the records to a text file . This is the CSV file format:

ncat 10.10.30.250 16366 >> log.txt


Then use sc or SrvAny to run it as a service.

Thanks!