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Joined: Mar 2005
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Joined: Mar 2005
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Hello.

While I am CTO of my medium sized company, I am not a telecom expert and apologize in advance if my technical knowledge of our Intertel system is "lacking".

My company has the Intertel Axxess System (v8.002) and I believe the AVDAP Voice Mail. I have access to configuring the System via the Intertel Session Manager which runs DB Studio. I also have network access to both the Intertel Box (which is how I connect with DB Studio) and the Voice Mail Box.

I have been asked if it possible to retrieve saved messages off of the Voice Mail System and store and listen to them via PC, Tape, CD, whatever. While I understand that I can record the messages as they play back using a Telephone Recording device attached to the phone, I am interested in a more sophisticated solution (and simply put, just curious).

I was poking around the Voice Mail Box (boy do I hate Windows NT) and discovered that in the c:\avdap\db\rcrdings folder exist all the saved messages in the system. All of the files are saved with an .r24 extension.

I copied a few of the files over to my laptop, where I have a program called Cool Edit Pro. This program recognizes that the file holds raw audio data, but it is unable to determine the sampling rate, the bit rate, the compression method, etc.

My questions are is there a program out there that will play these Intertel proprietary .r24 files? If not does anyone know how these files are compressed, with which sampling rate and bit rate? I have tried a few but get a lot of static. If I can tell the program how to interpret the file I can then play the file properly and save as any file type I desire.

Is there any other better way that anyone can think of for getting these messages off the system?

(After perusing this forum there seems to be a product called "Unified Messaging" which I could use to email a copy of the VM, but we do not have this product)

Thanks for your answers and input in advance.

----
Mitch in NYC

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Joined: Oct 2003
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mrb Offline
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There is a utility ( I can email) that will convert the .r24 files to .wav. But, as you have found out the overall naming scheme is difficult to interpret. It would be very time consuming to find the right message and convert it accordingly. Unified Messaging is the way to go. Some good news is that the NT/W2K VPU, which sounds like your unit, comes with 5 "trial" licenses. They are full blown licenses and can be assigned to 5 mailboxes. There are some factors to take into consideration, i.e. your email package, loading client software, configuring in DB Studio, etc. I can make recommendations to some good local vendors if you want who have experience with this programming.

Joined: Mar 2005
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Thanks for your response.

I would really appreciate it if you could email me the utility, just to simply have it. I believe, based on the small amount of messages I need to retrieve, that preliminarily this will be a quick solution. I should be able to determine which messages they are by date and size.

As for the Unified Messaging, we use Inter-Tel who have local offices here in the NYC/ NJ area. I have already put a call into them :-) as I have also been investigating installing a Fax to email solution (a Fax Server) and based on what I have read the Unified Messaging would be able to do this as well.

Mitch in NYC
[email protected]

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mrb,

Can you please email this application as well? We use unified messaging through email attachments, however, our SMTP server limit was 5MB on attachments and I have several saved voicemails that we would like to capture in the digital format (.wav) just like the ones we receive on email. I know the mailbox association will be difficult but we only have about 35 voicemails being stored on the VM server, since everyone is set to "Forward messages" only and the VM server does not keep a copy. Thanks for you help.


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