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Joined: Jun 2011
Posts: 30
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OP Offline
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Joined: Jun 2011
Posts: 30
Troubleshooting VCX VM to Email


I need to have a phone ring an extension in a call center, and have voicemail notify another person if it isnt answered.

How can this be done?

Can I forward the voicemails to another person?

Can I give them another MWI?

Can I use a hunt group instead, and have this person be notified in any way of the hunt groups voicemail as well as their personal voicemail?

It's running VCX 7.1.13e.

The VCX's ip is a trusted to relay mail to the exchange server on the lan. The strange thing is, the vcx appears to be doing a dns lookup for the mx record, and delivering email to that public ip rather than sending it to the exchange server lan ip address.

Code
  
(3060607920|INFO) eml_client:448 get_out
(3060607920|WARN) CB_Email_Client.cpp:477 WARNING: lost connection to cb
(3060607920|INFO) Email_Handler.cpp:85 127.0.0.1:2900 --> 10.1.10.2:14323 closing
(3060607920|INFO) Email_Event_Handler.cpp:176 handler 135308904 deregistered and deleted
(3071097776|ERR) CB_Email_Client.cpp:411 connector.connect failed
(3071097776|INFO) CB_Email_Client.cpp:130 getout
(3071097776|INFO) eml_client:448 get_out
(3071097776|WARN) CB_Email_Client.cpp:477 WARNING: lost connection to cb
(3071097776|INFO) Email_Handler.cpp:85 127.0.0.1:2900 --> 10.1.10.2:14427 closing
(3071097776|INFO) Email_Event_Handler.cpp:176 handler 135316352 deregistered and deleted
(2997668784|INFO) 10.1.10.2:15635 --> 127.0.0.1:2900 established
(3008158640|INFO) Email_Client_Message.cpp:145 nan = ##0j303 !
(3008158640|INFO) Email_Client_Message.cpp:149 from = "user" <[email protected]> !
(3008158640|INFO) Email_Client_Message.cpp:152 to = [email protected] !
(3008158640|INFO) Email_Client_Message.cpp:155 voice_file_name = /usr/app/app.dir/msg/m3/m0/m3/m##0j303 !
(3008158640|INFO) Email_Client_Message.cpp:158 image_file_name =  !
(3008158640|INFO) Email_Client_Message.cpp:161 text_file_name =  !
(3008158640|INFO) Email_Client_Message.cpp:164 urgent = 0 !
(3008158640|INFO) Email_Client_Message.cpp:167 priv_ = 0 !
(3008158640|INFO) Email_Client_Message.cpp:170 smtp_server =  !
(3008158640|INFO) Email_Client_Message.cpp:173 boundary =  !
(3008158640|INFO) Email_Client_Message.cpp:176 subject = Voice message from xxxxxxxxxx !
(3008158640|INFO) Email_Client_Message.cpp:179 digrate = 8 !
(3008158640|INFO) Email_Client_Message.cpp:182 tz =  !
(3008158640|INFO) Email_Client_Message.cpp:185 birth = 1316701322 !
(3008158640|INFO) Email_Client_Message.cpp:188 orig_snd_ = "Phone # xxxxxxxxxx" [email protected][color=red][font=Verdana]lan.ip.server[/font][/color] !
(3008158640|INFO) Email_Client_Message.cpp:191 orig_rcp =  !
(3008158640|INFO) Email_Client_Message.cpp:30 smtp_start_session successful!
(3008158640|INFO) CB_Email_Client.cpp:147 handle_smtp_message!
(26625|3008158640) Dns.cpp:196 recipient:[email protected] domain:domain.com
CB_Email_Client.cpp:170 smtp server = [font=Verdana][color=red]public.ip.address[/color][/font]!
(3008158640|INFO) SMTP_Client.cpp:402 SMTP process_message!
(3008158640|ERR) CB_Email_Client.cpp:411 connector.connect failed
(3008158640|INFO) CB_Email_Client.cpp:130 getout
(3008158640|INFO) eml_client:448 get_out
(3008158640|WARN) CB_Email_Client.cpp:477 WARNING: lost connection to cb
(3008158640|INFO) Email_Handler.cpp:85 127.0.0.1:2900 --> 10.1.10.2:15635 closing
(3008158640|INFO) Email_Event_Handler.cpp:176 handler 135308904 deregistered and deleted

Joined: Dec 2011
Posts: 4
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Offline
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Joined: Dec 2011
Posts: 4
Hunt group with first choice, 2nd choice, etc.
Last choice is phanthom number on call forward to external extension like pager, cell phone.

You need to modify dial plan to send out a specific caller ID when the call goes out from that device instead of the carrier line caller ID. You will not be able to distinguish a regular call.


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