|
|
Joined: Feb 2005
Posts: 439
Member
|
|
Member
Joined: Feb 2005
Posts: 439 |
What is it with the trouble getting responses out of technicians that work on Cisco systems?
I think even TAC is better than our vendor.....
anyways, we have been trying to get a dual auto attendant setup on our Nashvill CME. I have the Auto Attendants ready to go. One line rings 5 extensions, setup using a dummy extension appearance on those 5 phones, then forwards to Auto Attendant. The other line goes straight to Auto Attendant.
Day ring is working fine, I just need to tell the receptionist how to forward the lines at night. The instructions I got from our vendor have not worked.....repeatedly. I have one auto att set for X2001, and the other for X2002. when we forward the lines, we get fast busy.
Any help would be much appreciated. I made a TAC request, but who knows when I will get any help.....
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Nov 2001
Posts: 88
Member
|
|
Member
Joined: Nov 2001
Posts: 88 |
Make sure your forward all calls for your receptionist phone is in the right calling search space, especially if you are on version 6.1- you have to manually program that in or phones won't forward at all.
To me it does sound like a CSS issue though somewhere.
|
|
|
|
|
Joined: Feb 2005
Posts: 439
Member
|
|
Member
Joined: Feb 2005
Posts: 439 |
Sorry for my limited knowledge on this system, but I'm a pbx guy transitioning to cisco voip.
we are on version 3.3 CME running on a router with IOS 12.4(3g).
Calling Search Space?
I have both auto att set, but the dn's for them don't do a thing.
Still have yet to hear from TAC.....go figure.
|
|
|
|
|
Joined: Aug 2005
Posts: 131
Member
|
|
Member
Joined: Aug 2005
Posts: 131 |
telephony-service
transfer-system full-consult
transfer-pattern .T
!
exit
create cnf
!
See what that does.
|
|
|
|
|
Joined: Feb 2005
Posts: 439
Member
|
|
Member
Joined: Feb 2005
Posts: 439 |
I didn't get a chance to try that. Our tech finally got in and got the auto att working. Now our day ring was screwed up from some emergency changes I made when the recept. phone went dead. I can't change a hunt group without rebuilding it. when I build a hunt group it doesn't do what I tell it to. Tried Peer and sequential. have two extensions. No secondary number, 3100 as final, tried timeouts of 180, 10, 12, 15. None of those worked. Also has 2 hops and prefs of 0 and 7. E.164 Set to both reg.
I have the recept fwd'd to group after 10 secs. Calls keep ringing receptionist.
|
|
|
|
|
Joined: Aug 2005
Posts: 131
Member
|
|
Member
Joined: Aug 2005
Posts: 131 |
Try using an overlay instead of a hunt group, I think you will like it a whole lot more.
|
|
|
|
Forums84
Topics94,521
Posts639,995
Members49,851
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
