300x250 Your Business Phone Service in the Cloud
Global Test Supply
Linked Banner to your Product or Website
Turn your commission checks on autopilot with 50% RECURRING COMMISSIONS!
Meticore Weight Loss Voted #1.
Get leads. Get sales. Get growing with Getresponse
Get leads. Get sales. Get growing. [2]
Previous Thread
Next Thread
Print Thread
Rate Thread
#526356 11/09/11 09:11 AM
Joined: Nov 2011
Posts: 1
OP Offline
Joined: Nov 2011
Posts: 1
Hi all,

I'm having an issue with a smaller business lately; recently, we had an issue where the users wanted all of the phones to ring when the main line rang, so I added a softphone button linking them to the main line, causing their phone to ring (I'm not sure if this is best practice!). However, now we have a new issue where the main line rings and the receptionist answers; she then transfers it to another phone, and upon doing so the main line is completely tied up and only registers a busy signal to outside callers. The phone that the line is transferred to hears the busy signal, but otherwise there is no other indication that an outsider is calling. Is there a workaround for this? I'm not even sure if these two items are related... thank you in advance!

EMP & Lightning Home Surge Protection
EMP - Click Here!
#526357 02/03/12 06:56 PM
Joined: Sep 2004
Posts: 194
Joined: Sep 2004
Posts: 194
Are you using CLI or CCA?
You can configure a blast group in 5 seconds to make the phones all ring on inbound.
Look at sh run and make sure they are dual line ephones.

GUI is very easy for the TDM phone guy to learn.
(I know, I was one for 25 years)

CCNA Voice
Security +
CS1000 5.5
Joined: Apr 2013
Posts: 9
Joined: Apr 2013
Posts: 9
I'm sure this has been solved by now, but for anyone else, the best solution here would be to use an octo-line dn for the main line. This will give the man line the ability to support 8 simultaneous call legs.

Moderated by  5years&counting 

Link Copied to Clipboard
Advertising Sponsor
Popular Topics (Views)
Forum Statistics
Most Online5,661
May 23rd, 2018
Today's Birthdays
daleturb, GaryWJC, Mark F
Newest Members
AndreLS, JimLafleur, EssKayKay, xmestedex, PhoneGuy007
49,469 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 14
landing page builder
Advertising Sponsor Spot 2
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
16 members (Curlycord, justbill, Professor Shadow, RUSS K., BrianS, teldata1, JBean3329, BobRobert, Skunky, BezLovesITAD, telecom guy10, Meyery2k, ffej010, jsaad, Mercenary Roadie, sundance), 116 guests, and 74 robots.
Key: Admin, Global Mod, Mod
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud