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#526356 11/09/11 09:11 AM
Joined: Nov 2011
Posts: 1
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Joined: Nov 2011
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Hi all,

I'm having an issue with a smaller business lately; recently, we had an issue where the users wanted all of the phones to ring when the main line rang, so I added a softphone button linking them to the main line, causing their phone to ring (I'm not sure if this is best practice!). However, now we have a new issue where the main line rings and the receptionist answers; she then transfers it to another phone, and upon doing so the main line is completely tied up and only registers a busy signal to outside callers. The phone that the line is transferred to hears the busy signal, but otherwise there is no other indication that an outsider is calling. Is there a workaround for this? I'm not even sure if these two items are related... thank you in advance!

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#526357 02/03/12 06:56 PM
Joined: Sep 2004
Posts: 194
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Are you using CLI or CCA?
You can configure a blast group in 5 seconds to make the phones all ring on inbound.
Look at sh run and make sure they are dual line ephones.

GUI is very easy for the TDM phone guy to learn.
(I know, I was one for 25 years)


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I'm sure this has been solved by now, but for anyone else, the best solution here would be to use an octo-line dn for the main line. This will give the man line the ability to support 8 simultaneous call legs.


Moderated by  5years&counting 

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