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Joined: Nov 2002
Posts: 66
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Joined: Nov 2002
Posts: 66 |
I recently upgraded a customer to 3.5 and now the outbound notify does not work. Any known issues? Thanks
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Notification of a new voice mail from the VMIB? I called this in yesterday and there is no known issue to tech support. I'm having the same problem.
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Joined: Feb 2007
Posts: 903
Retired Moderator
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Retired Moderator
Joined: Feb 2007
Posts: 903 |
I've had issues with every single version with outbound notify. It seems to be intermittent. Tech support claims they've never heard of this. I just loaded 3.5 but haven't tested it yet.
I finally gave up on SBX sales until they get this (among others) issue fixed.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Oh great.  I just gave it another chance and submitted a quote that I got a verbal on. I am drawing up the purchase agreement now. :shrug:
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
When you say VM notify doesn't work can you be more specific?
It doesn't attempt to call out? Doesn't grab a line? Gets reoder tone?
Does redial work at each phone? Does speed dial work? Can you dial 9 and get an outside line?
The SBX handles trunk groups and system dialing a bit different from the STS and if you have any inactive line in a trunk group you will get an error tone when the system is doing the dialing.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
My experience has been that redial works fine...so do speed dials. At one site reporting the issue the cell notification will work 1-3 times then quit. By reinvoking the cell notification number it will then work for a short period and then quit.
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Joined: Feb 2007
Posts: 903
Retired Moderator
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Retired Moderator
Joined: Feb 2007
Posts: 903 |
Sometimes a reboot temporarily fixes it too. I'm simply amazed a system they claim has been sold for years overseas still has basic issues.
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Joined: Sep 2005
Posts: 971
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Member
Joined: Sep 2005
Posts: 971 |
I don't think it is the same system, which has been in production overseas.
Vertical has changed the software.
That is why there are issues.
-TJ-
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Joined: Aug 2009
Posts: 10
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Member
Joined: Aug 2009
Posts: 10 |
Any updates? I am having the same problem. I have upgraded the software revision to 3.5Aq per tech support but I still cannot get it to work. Redial, and speed dial work correctly.
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Joined: Nov 2002
Posts: 66
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Member
Joined: Nov 2002
Posts: 66 |
Just checking to see if anyone has figured this one out. In the system im working on we have a pri. The phones do not attempt to dial out. We dial a 9 to dial out.
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