SBX Incoming CO Volume Issue

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SBX Incoming CO Volume Issue #526946 09/22/10 09:24 AM
Joined: Sep 2010 Posts: 38 Green Bay, WI NEWiTech Earl Member
NEWiTech Earl Member Joined: Sep 2010 Posts: 38 Green Bay, WI	Installed a SBX 12 x 48. Customer complained about CO volume. Calls placed to or received from landline telephones are extremely hard to hear, sound distant. Calls placed to or received from cell phones are crystal clear. I have adjusted the CO volume according to Vertical's Tech Support. Any ideas if this is a SBX issue or a At&t issue. if At&t how would I assist customer in resolving. Thanks- Earl

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Re: SBX Incoming CO Volume Issue #526947 09/22/10 09:48 AM
Joined: Feb 2007 Posts: 903 Overland Park, Kansas Deltron Retired Moderator
Deltron Retired Moderator Joined: Feb 2007 Posts: 903 Overland Park, Kansas	You can determine if it's an ATT issue instantly by placing a call with your buttset. That being said the issue is with the SBX. It can take a lot of tweaking on the various volume settings.

Re: SBX Incoming CO Volume Issue #526948 09/23/10 10:17 AM
Joined: Jan 2008 Posts: 3,821 Crestview Fla Derrick Retired Moderator
Derrick Retired Moderator Joined: Jan 2008 Posts: 3,821 Crestview Fla	I don't get it. An sbx call to or from a cell phone still has to go over a land line...so why the volume discrepancy? www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.

Re: SBX Incoming CO Volume Issue #526949 09/23/10 11:44 AM
Joined: Aug 2004 Posts: 9,172 Likes: 22 Eastern North Carolina RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,172 Likes: 22 Eastern North Carolina	Do you have the PDF from tech support on the settings for RX gain? It tells the recommended levels and not to exceed levels for situations typically found in these long loop low volume problems.

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