sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Inter-Tel 1224/2460 - Request Help

Hi, I have been requesting help, or information . The Premier system only places calls on HOLD at that station only, I need to be able to place calls onto SYSTEM HOLD, and to pick up at any extention. Is this a system program change or a phone " SPCL " command change ? The manuals say nothing about system hold, just the flash rate. Please any inside info on this....

For now I would just press the "special" key and 335.
On all sets, 8 key, 12 & 24 key and e & ESLI sets individual hold is the default.
I believe this can be changed in [DAC] system programming.
It's been a long time since I played with any
Premier units and I'd just as soon keep it that way.

Thank you, I have tried all " Special " codes, that the manual explains, nothing works to release to " System Hold " all phones are locked into a " Ind. Hold " - The programming manual only explains the flash rate & Skip Over Hold Features. There must be something simple that I am missing or not doing. I hope somebody can remember how this FEATURE is done ? Thanks.

I'm assuming the programming is the same as another version of a Premiere I programmed..as well as the GMX-48. I believe it is, therefore:

Select (A)General system Data -then
(D) Station/DSS data -then
(A) Station Data (you'll now have a DA prompt) -then
(C)Soft feature key def. values

At the "Review SL..etc. (N)" just press enter for NO- (N)
Your next choice will be "Keysets" 24 ..etc. ..enter a Y for yes and press enter..Your programming choice should be "Key A Feature: Individual Hold" THIS, AS YOU GUESSED IS WHAT YOU WANT TO CHANGE TO SYSTEM HOLD..DO THAT BY ENTERING 335 AFTER THE COLON AT "(E336):
AND PRESS ENTER. YOU NOW HAVE SYSTEM HOLD. PRESS ENTER TILL YOU GET TO "LIST OF 24K..TO UPDATE"..Y-YES PERFORM UPDATE..Y-YES. YOU'RE DONE.

Certain buttons can be programmed by the user, and I believe HOLD is one of them.
Try this:
Touch SPCL, dial 327, touch the HOLD button, dial 335, then touch speaker if still illuminated.

If the system won't allow you to program that hold button, try one of the other buttons; music.

THANK YOU !!! The Programing at each extention Now allowed the " System Hold " to work... The Manuals show " 335 " but never explain to type " 327 " First then " 335 " -
Thank you again !!!

On the Premier ESP and the Intertel GMX the hold default is SPCL336 (exclusive hold). System wide hold is SPCL335. I always change my hold buttons to system hold by pressing SPCL327, then press the hold button, then dial 335. This will change the button to system hold on that extension.