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Joined: Oct 2006
Posts: 248
Member
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Member
Joined: Oct 2006
Posts: 248 |
We have a customer that the operator answers all calls, and when a call comes in the line is green, and when she puts someone on hold it stays green so she gets confused on which line she has holding and which is ringing...You wouldnt think for 4 lines it would be that big of a deal but to her it is. Is there any way to change this or are they stuck?
Thanks
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Actually, a ringing line is supposed to be orange. It turns green after answered and flashes green when on hold.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Oct 2006
Posts: 248
Member
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Member
Joined: Oct 2006
Posts: 248 |
I will have to try it out on my install Friday, our demo unit is being leased by a company that lost their stse cabinet. We are waiting to see which system they will buy from us.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
If she is truly confused over which line is ringing, just have her hang up a moment and then go off hook to automatically connect to the ringing line.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Oct 2006
Posts: 248
Member
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Member
Joined: Oct 2006
Posts: 248 |
That's what I told her to do but it is not the partner they used to have....I am going to play with the dss indication at my install tomorrow
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