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Joined: Oct 2006
Posts: 248
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OP
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Joined: Oct 2006
Posts: 248 |
Hey guys,
I setup a pickup group for a customer which has all extensions in it, but when a user is getting a call you press the pickup button and it will not pick up their calls? Has anyone had any issue with this?
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
In the station group attributes you have to assign the phones to a pick up group under group type. You also have to assign the stations to the same ICM tenancy group in pgm 111 station attributes 1 or pickup will not work. The system should default all stations to group 1.
Group call pickup is feature code is 566
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Oct 2006
Posts: 248
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OP
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Joined: Oct 2006
Posts: 248 |
There is a pickup button on the far left soft key that I usually use use.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
group pickup does not work by default that is for sure.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Sep 2011
Posts: 100
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Joined: Sep 2011
Posts: 100 |
You made sure to turn the pick up attribute to ON for the pickup group under the station group update tool in PCADMIN?
Chris
NECOM Solutions powered by Internet and Telephone, LLC
Comdial, Vertical, NEC DSX/SL1100, Avaya IP Office
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Joined: Oct 2006
Posts: 248
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OP
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Joined: Oct 2006
Posts: 248 |
Yes I turned that attribute on for the group.
Now I have two groups would that matter?
I have a ring group with like 6 phones in it. I also have a Pickup group with all phones in it?
Pickup attrib is assigned to both groups.
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