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Joined: Feb 2005
Posts: 39
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Joined: Feb 2005
Posts: 39 |
I have an Axxess 9.002. When entering barge-in feature code, I get the message "cannot access feature". Is there something in the programming that I need to change?
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Joined: Apr 2005
Posts: 20
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Joined: Apr 2005
Posts: 20 |
I think you need to be a supervisor of a hunt group with the person you want to steal the call from being a member. I would check that first.
Mike
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Joined: Jul 2005
Posts: 1
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Joined: Jul 2005
Posts: 1 |
This will happen for a number of reasons. First you must be a supervisor of the hunt group that the call is in. However this is not done by agent ID but by keyset. You can create a keyset extension list and use that to make it easier. The agent that you are trying to monitor must NOT be using a keyset that is a supervisor (sups cannot monitor sups). Also, if you have a recording of the call going on you will not be able to monitor either. You get one or the other...monitor or record.
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Joined: Aug 2001
Posts: 774
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Joined: Aug 2001
Posts: 774 |
Thanks for the info, but he was asking a question on barge in and not on monitoring. ------------------ Voice and Data Cabling in DFW, [email protected] DnR Communications
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