Hi
We've had years of problems with the analogue lines on our CS5000 since we installed it 2-3 years ago. As we no longer need a modem, this is only now a pain in the ass for faxes.
After a short period of time (2-3 days), the analogue lines stop working. When dialling to send a fax, the number dials and you hear the handshake, it appears to connect, but nothing ever gets sent. Incoming faxes are the same, the call is answered but the data is not transfered. Our analogue lines are setup on a SLM.
The only way we can get it working again is to shutdown the box (using the front panel) and power it back on.
We were talked into a software upgrade by our support company to fix the issue, but it did not work. The software versions of our components are below. Any help would be appreciated.
Base Server 5000 System Packages:
Name Version Description
cs-brs 5.0.46 Basic Rate Interface
cs-core-utils 5.0.46 Core Utilities Package
cs-cp-uk 5.0.3.46 Call Processing
cs-cp-us 5.0.3.46 US Call Processing
cs-cp-cf-pmts 5.0.46 CP Canadian French Prompts
cs-cp-cm-pmts 5.0.46 CP common Prompts
cs-cp-jp-pmts 5.0.46 CP Japanese Prompts
cs-cp-sp-pmts 5.0.46 CP Spanish Prompts
cs-cp-uk-pmts 5.0.46 CP British English Prompts
cs-cp-us-pmts 5.0.46 CP English Prompts
cs-dei 5.0.46 Digital Endpoint Interface
cs-diags 5.0.46 Diagnostic Applications
cs-dual-t1-e1-pri 5.0.46 Dual T1/E1/PRI Application
cs-ep-html 5.0.46 Endpoint HTML Applications
cs-ep-intl 5.0.46 Inter-Tel Endpoint Package
cs-ep-languages 5.0.46 Endpoint Language specific support files
cs-ep-mitl 5.0.46 Mitel Endpoint Package
cs-ep-mitl-85x8 5.0.46 Mitel 85x8 digital endpoint firmware
cs-ipra 5.0.46 IP Resource Application
cs-libs 5.0.46 Shared Libraries
cs-ls 5.0.46 Loopstart Application
cs-norflash 5.0.46 System Norflash Files
cs-olm 5.0.46 On-Line Monitor
cs-rch 5.0.46 Resource Command Handler
cs-rmtcfg 5.0.46 Remote Configuration Client
cs-rmtmon 5.0.46 Customer Care
cs-release 5.0.46 mtl-5000-5_0-release-17
cs-romd 5.0.46 Remote Office Monitor Daemon
cs-sl 5.0.46 Single Line Application
cs-slm8 5.0.46 Single Line 8
cs-system 5.0.46 System Drivers
cs-system-utils 5.0.46 System Utilities
cs-t1-e1-pri 5.0.46 T1/E1/PRI Application
cs-upgrade 5.0.46 Upgrade Support Files
cs-ups 5.0.46 Uninterruptible Power Supply
cs-vm-cf-pmts 5.0.46 Canadian French Voicemail Prompts
cs-vm-jp-pmts 5.0.46 Japanese Voicemail Prompts
cs-vm-sp-pmts 5.0.46 Spanish Voicemail Prompts
cs-vm-uk 5.0.3.46 UK Voicemail
cs-vm-uk-pmts 5.0.46 British English Voicemail Prompts
cs-vm-us 5.0.3.46 US Voicemail
cs-vm-us-pmts 5.0.46 English Voicemail Prompts
cs-www 5.0.46 Web Server & Pages
PS-1 5000 System Packages:
Name Version Description
ps-core-utils 5.0.46 Core Utilities Package
ps-cp-uk 5.0.3.46 UK Call Processing
ps-cp-us 5.0.3.46 US Call Processing
ps-diags 5.0.46 Diagnostic Applications
ps-ep-mitl-85x8 5.0.46 Mitel 85x8 digital endpoint firmware
ps-ep-languages 5.0.46 Endpoint Language specific support files
ps-libs 5.0.46 Shared Libraries
ps-olm 5.0.46 On-line Monitor
ps-release 5.0.46 mtl-5000-5_0-release-17
ps-romd 5.0.46 Remote Office Monitor Daemon
ps-rmtmon 5.0.46 Customer Care
ps-slm8 5.0.46 Single line 8
ps-system 5.0.2 System Drivers
ps-system-utils 5.0.46 System Utilities
ps-upgrade 5.0.46 Upgrade Support Files
ps-ups 5.0.46 Uninterruptible Power Supply
ps-vch 5.0.46 Voicemail Command Handler
ps-vm-cf-pmts 5.0.46 Canadian French Voicemail Prompts
ps-vm-jp-pmts 5.0.46 Japanese Voicemail Prompts
ps-vm-sp-pmts 5.0.46 Spanish Voicemail Prompts
ps-vm-uk 5.0.3.46 UK Voicemail
ps-vm-uk-pmts 5.0.46 British English Voicemail Prompts
ps-vm-us 5.0.3.46 US Voicemail
ps-vm-us-pmts 5.0.46 English Voicemail Prompts
ps-www 5.0.46 Web Server & Pages
Thanks
Cammy
