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Joined: Apr 2007
Posts: 421
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OP
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Joined: Apr 2007
Posts: 421 |
Customer is using the latest Softphone version. Everything works well except they cannot make LD calls using carrier account codes. I have tried to manipulate the dial short code without success. I can make it work if I dial the LD number and then dial another number and hangup on the 2nd call. The dial pad then seems to activate again. Any thoughts? I know you cannot use IPO account codes.
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Joined: May 2004
Posts: 1,663 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,663 Likes: 4 |
Are they using One-X Portal?
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Joined: Apr 2007
Posts: 421
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OP
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Joined: Apr 2007
Posts: 421 |
No just the softphone. They want to use it remotely.
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