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Joined: Mar 2009
Posts: 20
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OP
Member
Joined: Mar 2009
Posts: 20 |
I have definity audix r4 the voice mail system is up and running , but can't get a login prompt to make changes on system.Had customer do a shutdown on audix did not help. Has c
plug plugged into external modem, call into modem ,modem answers
have blinking cursor no login prompt.Customer has ASA software he uses , he has ip address to get onto audix to make changes same results gets blinking cusor to login prompt.
New customer any suggestions would be appreciated.
Last edited by omatchen; 08/30/12 10:47 AM.
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Joined: Apr 2002
Posts: 147
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Member
Joined: Apr 2002
Posts: 147 |
Is there a pc on site to connect RS-232 to the "A" connector of the Audix cable? If not bring a laptop with RS-232 and cable when you visit the site and see if you can login that way.
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Joined: Mar 2009
Posts: 20
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Joined: Mar 2009
Posts: 20 |
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Joined: Apr 2004
Posts: 207
Chris Howard
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Chris Howard
Joined: Apr 2004
Posts: 207 |
Does the customer have a monitor and keyboard connected to the switch and definity Audix. Also check the modem to see if the dip switches have been changed.
William C. Howard
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