I have an axxess 5000 system version 10 with oaisys recorder version 4. After switching back to traditional T's versus an ip solution the recordings are now being split. The voice is in one recording then a second recording shows up that hold the trunk and extension info. The same thing was happening when we switched to ip. The tech came out and said he moved a jumper on the card and that fixed the problem. I have moved the jumper back and am still having the same issue. Any information or ideas would be great.

Thanks