sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Hide Caller ID

We are using toshiba CIX670 system.
The emanager version 5.20B32.
I am trying to hide callerID per station.
I rememeber we can do that using the emanager system.
Can someone redirect me to the right direction?
Sn

I found the following article after searching this group.
But I need the reverse solution.
Few of our users do not want to show their extension number but the main number.
I followed this artical and went to truck--->did-->
and added 555 for Audio Day1, Day2 and Night, and submit it.
But still could not hide extension number.
I hope someone can point me to the right direction.
Thanks
Sn

Network eManager - Outbound Caller ID?



CompGeek
Member

Registered: September 05, 2012
Posts: 2



Hi all!

We've been having some problems at our company with our Toshiba representative, so I've pulled in some of the work myself, to save on time and headache trying to get them to perform smaller, routine tasks to our phone system. Unfortunately, however, I've given myself my own headache, being stumped at trying to do what I thought was a simple task! So, I thought I'd come to the experts, so you could set me straight

Basically we have a block of a bunch of DID numbers that go into our system. However, almost none of them are actually used. It has been requested that a number of our employees want to have their own inbound phone number, rather than having to go through the receptionist if someone wants to call them. So, far, I have this set up correctly and it seems to be working fine. To do so, I did the following:

- (Trunk -> DID)
- I select the group, and then the DID number.
- I changed the Audio Day1/Day2/Night Dst Digits from 555 to the extension of the user who wants the DID.

At this point, things work great. If you call the phone number, it rings right to their desk. However, if you call OUT from that phone, it shows the primary main desk phone number, NOT their configured DID number.

Before I took over, our rep had configured a few other numbers to do the same, and theirs worked just fine. Inbound calls go to their phones, and outbound calls from their phones show their individual number. But for the life of me, I can't seem to find that missing configuration setting!

Can someone help me out in what I'm missing to get their outbound calls to match the inbound DID number?

Thanks all!

Go back and undo what you did in the DID programming, DID stands for Direct Inward Dialing so it has nothing to do with outbound caller ID. The area you need to look in is Calling Number programs 321 and 322. This is where you specify an outbound caller ID number.

Ok, I just undone the DID setting.
I am in calling number program.
Here there is a box for OLG. Only number I can add is 1 or 2.
Where do I go from here?
If I select 1 or 2, in 321 program my company's main phone number displays.
I left the default in 321 and in 322 box I have assigned my extension. I have applied and saved and it did not do anything.
Sn

Someone appearantly went through the trouble of assigning peoples DID as their outgoing caller ID. The system won't show their DID by default.

Since you don't want to show the DID of the extensions, you should remove any phone numbers in Prg 322 in 03 Special Number Assignments for each extension. If the fiel is blank for an extension, the default in Prg 321 is used instead.

I do not know how to thank you.
I followed your instruction went to calling number and removed the DID extension from prf 322 in 03.
It worked immediately.
Thank you so much.
Sn