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I am trying to set up a Polycom phone as a SIP station. When I make a phone call from the video phone to my desk phone, the call connects, I see the correct caller ID on the phone, but there is no audio on either phone. I cannot make an outbound call on the Polycom phone. I don’t think it’s grabbing an outside line to use (we have line group 9 set up). Does anyone have a document on how to set up a SIP station or any suggestions?

which Polycom phone are you using? i just set up one (Polycom 5000) and i had problems with the soft key buttons also, the SIP phones are not fully integrated. so in order to dial out i had to dial the number first including the 9 for the line group then hit send, it was was impossible to do conferencing from the phone and ESI themselves recommended for me to do conferencing on a ESI phone then transfer it. to meit was pointless to even release it that way ESI needs to fix issues like this and other issues.

so if you need steps it would go a little something like this. Check licensing,F81 check that in F31 its labeled as SIP STN under extension type, Give the SIP phone a static IP address within the phone system and program the mac address under the IP Address column. Now the hard part is the Polycom phone itself, it will reboot many times during this process and it will take some time just to start up. you need to set the IVC card private IP address in you Polycom phone, then you need to tell it its static IP address. during this it will reboot many times. and if that doesnt work look at the first comment i wrote. HAVE A NICE DAY!

The Polycom IP 6000 will receive calls from outside and also station to station. It will not make an outbound call. It's as if it's not grabbing an outside line even when I use 9 for the line group. What field in the Polycom phone do you put the IVC card private address in?

Here's a thought....did you include 9 in form 31/32 in the phone's features? If 9 is not in the line group's features for that extension, you can't dial out.

Rcaman

It is now working. The phone was not registering with the ESI-600 and I found out that there were some fields labeled Identification name and address that needed the station extension number in it.

Would you consider posting a detail more detail on how to connect a SIP station to the ESI system? This sure is frustrating and ESI is not very helpful. You have a lot of information here but there still are some assumptions. It would be greatly appreciated.

We have always found ESI to be very helpful ..... are you a reseller or end user?

Anyone ever get the Step by Steps on this one. The ESI part obviously seems easy but there are many fields to fill out on the Polycom GUI

The SIP stack in the Comm Servers can be a little finnicky (doesn't account for some of the snappier new implementations phones are using these days) but it's solid once it's programmed.

The difficulty for ESI is that the problem is almost always a misconfigured phone. The support guys will bend over backwarxs to help out, but it'd take an army to try and keep step-by-steps for even the top 10 best-selling models. Polycomm, for example, tends to radically change the programming interfaces for the Soundstations every time the firmware gets upgraded.

There's development work to get the SIP stack more friendly, which can get some of the way to a solution in that it'll be more receptive to a phone that's not set up 100%, but at the end of it the best path is going to be buy the ESI SIP phone when it launches and use that as the user phone and then buy a conference phone or 2, learn them really well, and sell just those models.

It's pretty easy to sell a company on using the phones you like after you enlighten them that "SIP is SIP" is a complete myth...