web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Sep 2006
Posts: 169
Keep Offline OP
Member
OP Offline
Member
Joined: Sep 2006
Posts: 169
I have an issue with a shared ext.

The shared ext is setup as a button on 2 separate phones. If I dial the ext internally, both phones ring. If I dial the ext from any of the AA' I get a message stating "You have entered an invalid phone number"

Any ideas on where to look?


Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
Offline
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552
Temporarily remove the extension from one of the two phones and see if you can get to the remaining one from the auto attendant. That'll tell you if the problem is related to the shared line appearance or due to something else.

Justin

Joined: Jun 2007
Posts: 5
Member
Offline
Member
Joined: Jun 2007
Posts: 5
You need to create a user for those extensions, they don't need a mailbox though.

Joined: Sep 2006
Posts: 169
Keep Offline OP
Member
OP Offline
Member
Joined: Sep 2006
Posts: 169
They have a voicemail box that is working.

When I try and create a user it tells me its already assigned to a user, but the user is not showing up in CUE.

I will keep looking, thanks.


Joined: Sep 2006
Posts: 169
Keep Offline OP
Member
OP Offline
Member
Joined: Sep 2006
Posts: 169
Okay I got it. I had to remove the old "General Delivery" mailbox and recreate the ext. Got messed up somewhere along the lines as this was a blast group at one time.

Thanks


Moderated by  5years&counting 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,113 Shoretel
187,717 CTX100 install
186,810 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 7
teleco 4
Who's Online Now
3 members (Curlycord, BPopilek, JBean3329), 67 guests, and 426 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5