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Joined: May 2005
Posts: 1,006
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Joined: May 2005
Posts: 1,006 |
Anyone had trouble call forwarding a virtual off-site?
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
Not usually. You have to enable trunk to trunk if used in that manner.
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Joined: May 2005
Posts: 1,006
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Joined: May 2005
Posts: 1,006 |
I have call forward off-prem enabled in cos, and set to release transfer out of LX voicemail, set call forward all in virtual prgrm 24-9. 9+1800#. Watching the port status in the LX, and it transfers to the virtual and releases, but comes back to the voice mail after 10-12 rings.
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Joined: Jul 2007
Posts: 145
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Posts: 145 |
What ver is on the CPU? There were ALOT of CFWD issues with the earlier versions.
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Joined: Sep 2008
Posts: 63
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Joined: Sep 2008
Posts: 63 |
I typically set the virtual as you describe above, but set my virtual to CF B/NA to the offsite number, then set the time class for the virtual to 1 or 2 seconds of delay call forward. It will work that way and if you ever put that virtual on a phone as a key it will not constantly blink.
All-Tronics Inc. Battle Creek Michigan 1-800-968-7171
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Joined: Apr 2005
Posts: 2,526 Likes: 4
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Joined: Apr 2005
Posts: 2,526 Likes: 4 |
As IPK II stated earlier confirm your CPU version, older ones had issues with call forward.
We get old too soon, smart too late
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Joined: May 2005
Posts: 1,006
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Joined: Jul 2007
Posts: 145
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Joined: Jul 2007
Posts: 145 |
10-12 rings? Where is this call fwd to? Do they not have some kind of AA? Make sure you are using fwd all. There might be a timer controlling the trunk to trunk transfer on this causing the call to recall back to the IPK II. I still think over 10 ring cycles is too long before the other end answers, however. BTW, I think ver 1.6 was stable.
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