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Joined: May 2002
Posts: 4,309 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,309 Likes: 8 |
New Install. 1 set has ringer for lines turned off. Works fine.
Intercom call from any set rings the phone, works fine.
However, incoming call to AA is answered and when that ext is dialed it does not ring and goes to VM
What am I missing
Thanks
Ken
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Joined: May 2002
Posts: 17,742 Likes: 32
Member
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Member
Joined: May 2002
Posts: 17,742 Likes: 32 |
Don't have a clue on this one and don't have one set up to mess with. Sounds like one of the settings is set to immediate.
Retired phone dude
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
I've reviewed the manual and all I can see is that AA always transfers to the extension. Direct transfers to voice mail can be done by an end user. But that's all I've found so far.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Never ran into this problem, the only thing I can think of is to check the "Waiting Time"
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Nov 2008
Posts: 27
Member
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Member
Joined: Nov 2008
Posts: 27 |
In the X16 version 1, when CO Line ringing is turned off, it remains off, even when calls are transferred from the auto attendant. Both the phones and the KSU must be version 2.0 and it should work.
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