web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#536509 09/28/12 03:30 PM
Joined: Aug 2012
Posts: 19
mlaing Offline OP
Member
OP Offline
Member
Joined: Aug 2012
Posts: 19
We have a small branch office that we are opening a few hours from here. We were planning on using a couple of IPT telephones remotely in this office. We are bit concerned about these users dialing 911, as we believe they will reach a 911 dispatcher in our main city, and not one in the city they are in.

Can we redirect 911 for these users to an emergency dispatcher in their area? I found a public number for the dispatcher. I do realize that 911 would no longer have their location, but that is better than reaching a dispatcher in the wrong city.


If we can't do that, we were thinking of making a system speed dial for it, so they can use that for emergency services. Does anyone have any suggestions on how we can make this better for our users?

Thanks!

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

mlaing #536698 10/01/12 03:29 PM
Joined: Jun 2007
Posts: 627
Member
Offline
Member
Joined: Jun 2007
Posts: 627
Under stations, Option 16, CESID, enter 911 call back number.

If you have a PRI, then you can change the Caller ID output to 911 services. Then you can call 911 and let them know what the address is for that number. It will still go to the wrong city, but they will have all the correct information.

If you have POTS lines, setup a dedicated line in a group just for the IP sets dialing 911. Again just update the local 911 group.

They normally do not like you just dialing 911 for a administrative change, call the local police, and they should be able to direct your call.

mlaing #536718 10/01/12 07:50 PM
Joined: Sep 2009
Posts: 162
Member
Offline
Member
Joined: Sep 2009
Posts: 162
They may not -like- you calling them - but I never fail to do so at new installs where it might be an issue (Nursing homes, medical facilities, etc)

I just say "Telephone Tech - Verifying 911 access on a new phone installation" - and sometimes I'll verify that they have the correct address. I just try to be quick, so as not to take up their time.

I've learned the hard way that Murphy will bite you if you fail to check these things.

This is not, of course, for admin changes... I agree, the local PD should be able to direct you ...

Last edited by Ben Holmes; 10/01/12 07:52 PM.
mlaing #536855 10/03/12 09:12 AM
Joined: Aug 2012
Posts: 19
mlaing Offline OP
Member
OP Offline
Member
Joined: Aug 2012
Posts: 19
We have a PRI. Thanks for the replies. I had seen mention of the CESID in the programming manual, but wasn't sure exactly what it was for. After some googling, it makes more sense.

One last question: The main office and remote office are in different area codes. We have a number from AT&T with an area code that is the same as the remote office which forwards to a DID on our PRI. Can we set this number as the CESID for the IPTs eventhough we are in a different area code?


Thanks! Your replies have been a great help!

Last edited by mlaing; 10/03/12 09:13 AM.
mlaing #536859 10/03/12 09:29 AM
Joined: Jun 2007
Posts: 627
Member
Offline
Member
Joined: Jun 2007
Posts: 627
Shouldn't be a problem as long as you put in the correct area code into the field.

TEST IT!


mlaing #537138 10/08/12 12:25 PM
Joined: Aug 2012
Posts: 19
mlaing Offline OP
Member
OP Offline
Member
Joined: Aug 2012
Posts: 19
Thanks for the information mj_wald. I appreciate it.

AT&T is telling me that this won't work, because the address is outside of the coverage for the selective router for 911 (They can't route the call to the correct PSAP because they aren't connected to it).

I was thinking that a way around this would be to get a single POTs line in the remote location or maybe get VoIP service and hook the ATA to our phone system. Is there a way that we can reroute 911 calls for just certain extensions? We have a CIX670. Would we have to get a analog card (So we could use POTS lines) or can the system make a VoIP call? Any suggestions here would be appreciated. Thanks!


Thanks!

Last edited by mlaing; 10/08/12 12:33 PM.
mlaing #537140 10/08/12 12:59 PM
Joined: Jun 2007
Posts: 627
Member
Offline
Member
Joined: Jun 2007
Posts: 627
Under stations, option 17 Emergency call group.

Then under trunks, Enhanced 911 you can select a OLG for each group.


mlaing #537289 10/09/12 08:41 PM
Joined: Sep 2011
Posts: 22
Member
Offline
Member
Joined: Sep 2011
Posts: 22
We recently went thru this for 8 branch offices. Since we had to retain a single pots line at each location for fax/cc/alarm, I hung a red wall phone on the wall with a big 911 on it. Not very elegant - but 100% effective.

sloweb #539581 11/14/12 05:44 PM
Joined: Aug 2012
Posts: 19
mlaing Offline OP
Member
OP Offline
Member
Joined: Aug 2012
Posts: 19
We got an analog card. We then hooked a Vonage device up to the analog card and use this only for 911 calls for our remote office (You can get the cheapest Home Plan from Vonage because their EULA states that as long as it isn't used for commercial purposes, you can use their home services).


We tested the system as well and 911 calls from this office go out our PRI and 911 calls from the remote office go out the Vonage device. I like this solution a lot more because it means anyone in the remote office can call 911 from their desk phones and we don't have to have any additional equipment in the remote office.


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,712 CTX100 install
186,796 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
jc2it 4
teleco 4
Who's Online Now
2 members (Toner, hitechcomm), 142 guests, and 241 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5