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Joined: Mar 2009
Posts: 24
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Member
Joined: Mar 2009
Posts: 24 |
I have an IP site which to have a small ACD Queue as a patient question\answer switch board. They would like to have a executive phone to have the view into the queue like at our main location. My question is does Telrad make a IP executive phone? If not is there a work around for this issue. We received one computer view with the Novae and that is being used.
Please let me know
Lee
Lee
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Joined: Feb 2005
Posts: 274
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Member
Joined: Feb 2005
Posts: 274 |
There was not an executive IP phone made, other that the iPicasso. But I don't think it will work as a supervisor station, just a regular ACD user.
I never ran into that issue, so couldn't tell you if there is a work around for that. Maybe a third party remote access to the Novae view computer. There would be a slight delay in real time though but may work.
TG
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Joined: May 2002
Posts: 4,309 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,309 Likes: 8 |
Never ran into this either. You may be stuck with what you have.
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Joined: May 2002
Posts: 4,309 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,309 Likes: 8 |
Another thought. A hosted provider may be able to take info from your main site and give you what you want at the remote site. I've seen this done with other systems.
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