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Joined: Sep 2012
Posts: 10
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OP
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Joined: Sep 2012
Posts: 10 |
Ok guys we have a very strange thing going on with a customers system. When a caller calls in and reaches the voicemail the greeting plays 3 times back to back before it gives the caller the chance to leave a voicemail. any help?
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Joined: Sep 2012
Posts: 10
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OP
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Joined: Sep 2012
Posts: 10 |
Its tust crazy... The tech re-recorded the Greeting and it does the same thing loops 3 times before its dumped into a VMB.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Repeating 3x and then timing out to a transfer suggests that you have a flash VM. Check your number plan in your active CCR setting.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Dec 2001
Posts: 352
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Joined: Dec 2001
Posts: 352 |
Yes, as MNDAVE states, it sounds like you have a flash voice mail card. This is normal if the caller does not select an option on the greeting. And to my knowledge, this cannot be changed.
The person calling in must make a selection or dial an extension otherwise it plays the greeting 2 more times. Its been awhile so I don't remember where it goes after the third greeting.
Tip and ring, the work of the devil!
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
After 3 plays, it transfers to the operator by default. Operator is defined in the PBX parameters.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Sep 2012
Posts: 10
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OP
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Joined: Sep 2012
Posts: 10 |
thanks guys! I believe you all are correct. Strange design.
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