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Joined: Jan 2012
Posts: 4
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Joined: Jan 2012
Posts: 4 |
We have Vodavi 3500 with VM and 2 DTIB cards, 16 stations of Vodavi Part # 3015 (24 button) and Part # 3012 (8 button). One morning, we walk in with all the workstations displayed "... No Sync".
We bought KSU board (3500). It did not work. Even the board is responding to reset, we cannot get station 100 where we can start programming.
I wonder what are our options now. Is there any Vodavi dealer here in Florida?
Are our 3015 and 3012 will work with other KSU's if we do upgrade?
Thanks!
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Joined: Jan 2005
Posts: 15,397 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,397 Likes: 18 |
When you say that you "bought KSU board", does this mean that you bought a new KSU? Where did you buy it? Unless it is a 3500-01 or 3501-01, it won't support those phones. It requires gold software that was only available through authorized dealers.
Ed Vaughn, MBSWWYPBX
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Joined: Dec 2001
Posts: 352
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Joined: Dec 2001
Posts: 352 |
If your customer had a power outage, its possible the backup battery is dead and it will cause this same situation. The backup battery lasts from 5-7 years. And it is soldered on the KSU board.
The KSU board is probably still good but you have to flip a dip switch on the board to initialize the system again. If you do flip the dip switch, it will wipe the database. If the database is scrambled, it wont come back up and you got nothing to lose with the switch.
Once again, this is just a possibility if you are not sure if the ksu is toast.
Tip and ring, the work of the devil!
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Joined: Jan 2012
Posts: 4
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We did nto buy new KSU board, but a used one. We did reset the database by ON/OFF of Dip Switch #8, also reset the system by reset button. Still the same. Yes, it could be a battery, but a technician we hired said the battery is to hold the programmed data only, it should give us station 100 regardless. We tried 3501 model yesterday (a third one) and still did not work. 
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Joined: Jan 2005
Posts: 15,397 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,397 Likes: 18 |
We tried 3501 model yesterday (a third one) and still did not work. Yes, but unless it is a 3500 -01or a 3501 -01, it won't support those phones. A -00 KSU only supports STS phones (3515/3516 models).
Ed Vaughn, MBSWWYPBX
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Joined: Jan 2012
Posts: 4
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Joined: Jan 2012
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I see. Thank so much for your replies.
Anybody knows auhorized vodavi dealer in Florida. I searched the web and did not have luck.
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Joined: Aug 2003
Posts: 5,155 Likes: 5
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,155 Likes: 5 |
Vodavi was bought out by Vertical several years ago. I know Dan at One Ring Telecom has quite a bit of Vodavi experience.
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