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Joined: Dec 2009
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Joined: Dec 2009
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I'm wanting to remove a prompt from an Auto Attendant Transfer time-out. After about 30 seconds the caller is presented with a prompt "Your call cannot be completed", then returns to the Auto Attendant (that part is good).
Anyone disabled prompts on an Aspire before?
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Joined: Sep 2004
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What is the application? Why are you using supervised transfer?
Last edited by Coral Tech; 11/15/12 10:07 AM.
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Joined: Nov 2012
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I don't think you can modify the canned prompts on the IntraMail. I know you can on Aspire Mail, UX Mail, etc.
Gotta love those customers who buy a pinto and want to drive it like a porche...
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Joined: Dec 2009
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It's a live answer scenario. X amount of rings then auto attendant answer. A few of the DIAL Action options point towards an extension which is call forwarded to a couple phones in a small call centre. The call rings for about 30 seconds and then that prompt plays, caller is returned to AA.
This location is 24/7, so this rarely happens. My alternative solution is to bump up the amount of rings before the transfer times-out since someone is supposed to answer at all times.
At the same time was curious if a prompt could be de-activated.
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Joined: Jul 2005
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Don't know this system but is like in the IPK2 and SV8100 systems a timer class you can put the voicemail ports into and set the "recall no answer" time to zero (no recall)??
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Dec 2009
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That would be a good option to suggest to this client as well
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Joined: Sep 2004
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Well, if it's only live answer only why have it go to the AA at all?
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Joined: Dec 2009
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It's an animal hospital but they also have a store front and a few other departments. I guess this is how they want it. If the receptionists are busy then the menu is presented although 3 of the 5 options return to these 2-3 phones.
It's a system I've taken on
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Joined: Sep 2004
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Sounds like an ACD application and you aren't gonna get that with an Aspire S.
I would look and see if you are using supervised transfer rather than blind. Ring that group with a virtual extension with call coverage keys and bounce it back to the AA by not having a personal MB for that number.
Hopefully they have an option for someone to leave a message.
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Joined: Dec 2009
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Thanks. I'll check those parameters
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