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Joined: Apr 2005
Posts: 51
Member
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Member
Joined: Apr 2005
Posts: 51 |
Over the Christmas Holiday our hunt group that is currently using a STAR App will be open 8am-5pm instead of the normal 7am-7pm time.
If I create a STAR App entry above the normal Mon-Fri 7am-7pm entry, and set it for a specific date range of Dec 26-30 and specific time of 8am-5pm, will call routing fall to the normal entry after 5pm or will it goto the Default App?
Thanks in advance,
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Joined: Sep 2005
Posts: 840
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Member
Joined: Sep 2005
Posts: 840 |
The call will be routed to the next qualifying step. If there are no steps that qualify to route the call after 5pm, then the default route is used.
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