Hello All,
I am trying to get our TBCT feature to work on our Mitel 5000 system. We have the feature activated with the phone company and have the flag to enable TBCT enabled on the T1 card but it doesnt seem to work. One thing I want to try but not sure if its possible is to do the following:
Our greeting message has a digit translation of 1 to be forwarded to a third party. I created a phantom to forward everything to the third party but instead of forwarding, can I set it to transfer instead? I know I can transfer a call to an outside number from my desk phone but unsure if it will work with a phantom. Or any other ideas? Thanks in advance.