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Joined: Feb 2010
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I have a customer with (2) T1 Circiuts & (1) PRI Circuit .They are dropping calls on the T1 Circuits I will be out there tommorow to look at this further but it is intermitant.The carrier is seeing errors on the circiut but says its not them .
I am just currious if there is some setting that I am missing
I am clocking of them the smart jacks are 25 feet away
Thanks
JD
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Joined: Sep 2004
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Has the carrier dispatched a tech with a tester to verify this? Also noticed you don't have csu's?
Last edited by Coral Tech; 12/07/12 06:31 AM.
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Coral Tech
The Carrier has not been dispatch to the site as of yet
and I do not have CSU'S do I need them
Thanks for you response
JD
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Joined: Feb 2010
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carrier is saying there is a clocking issue
anyone have any ideas
Thanks
JD
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Joined: Apr 2005
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Need more info,
What software version is the SV8100?
Who is the provider?
Is this a new install?
Is this a ongoing issue or did it just start?
Clocking issue can be caused by something as simple as a bad pair from the smart jack to the carriers equipment
How many times have we all heard the carrier say it's not them and see them eat their words?
We get old too soon, smart too late
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Joined: Feb 2010
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SV 8100 7.0 new install (2) T1 circuits -Century Link is the provider which is used for incomming 800#s only.We also have a PRI with Comcast with no issues
Thanks for your response
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Joined: Apr 2005
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2 T1 circuits and 1 PRI, is the PRI channel banked? If not how are you configuring the system for both T1 and PRI?
Why the T1 and not all PRI's?
We get old too soon, smart too late
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Joined: Feb 2010
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Good question
we were kind of aking the same questions It's what the customer ordered the (2) T1's are what they had at there old location .The pri is a digital circuit which is working fine
JD
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Joined: Sep 2004
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Yep, I would set slave on clocking for the century link T1's and master for the Comcast box. Call them they can adjust this. I am PRETTY sure though on these systems every card is separate clocking. Most other systems only get a primary and secondary but always clock to one or the other.
Basically the Comcast box will clock off you. Sounds like the T1's are free running because of the Comcast box.
Last edited by Coral Tech; 12/07/12 02:26 PM.
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Right now I have all the cards set to external
should I change the T1'S to internal and leave the PRI (comcast) external
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