atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Two users to one phone

Hi all,

My boss wants to allow two users to share a phone. They would each have different extensions and mailboxes, but all calls would be received at the same physical phone.
To the best of my knowledge, this could be accomplished by setting up a phantom device. I know the purpose of phantoms primarily is for people that typically don't work in the office, but that is not the case here. Both users will be in the office to answer calls, just at different times.
Has anybody set this up before so that you can tell me if I'm headed in the right direction? Is there another method I can use to accomplish this type of sharing?
Could I say, program a feature key to toggle one extension with the other for that phone? If so, does one of those extensions need to be a phantom?

Any help would be appreciated. We have an Access PBX system / DB Studio 8.2.


Thank you.

You can give them 2 different mail boxes, but I don't think you can assign 2 extension numbers to one extension. What Inter-tel Phone System are you referring to?

Hunt group comes to mind

Program a system forward path so that the first destination is the physical fone you want to ring and the second is the voicemail app extension. Create a phantom that is the extension of the 'other guy' who is sharing the fone. Program forwarding path 1 w/ yer new forward path on the phantom, be sure to check 'Forward IC Calls'. Create a mailbox for the phantom. Check the 'System Forward Advance' timer under system timers. This timer controls how long the physical fone rings before the call goes to the phantom's mailbox.

I've done these using a Hunt Group plenty of times.

Thanks for the help. The physical station extension is 121. I created a phantom device with ext. #132 & mailbox (associated - because it insisted).
I set a forwarding path for #132 to ring station #121, and then transfer to voicemail - which works so far, at least I think it does.
However, I can't change the message waiting indicator from #132 to #121 because, I'm assuming the extension is associated.
We have other non-associated voicemailboxes and it's no problem changing the message waiting indicator there.
On #132 (the phantom) the indicator says #132. Since I'm forwarding the calls to ring at #121, will the message waiting indicator follow?
If not, how can I accomplish this?

In that case you would have to use a hunt group. Delete MB 132, delete phantom 132. Create a hunt group and make it ext. 132. Add x121 to the members field. Change the 'Recall' timer to however long you want the call to ring until forwarding to VM. Program the recall field w/ the VM pilot number. Create a MB for hunt group 132 and program message notification to x121.

Thank you very much for your help superfoneguy. That solution was definitely easier.
How will ext 121 and 132 know who the call is for when it is ringing to keyset 121? The phones have 2 line display, will it show something? (Unfortunately, I am not working at that office today - I have been programming remotely).


Thanks,
Carrie

Hi again,

I have recreated this setup, but how can I send the calls directly to the voice mailbox, as opposed to the voicemail application?
In other words, a caller calls, gets transferred, no one picks up, the auto-attendant then asks for an extension # again in order to leave a voicemail.
Is there any way to bypass that, so that the caller would go directly to the corresponding voicemail box?

Thanks,
Carrie

HG will work but calls act differently if they are HG calls vs a direct ring call which could confuse users.
Since the phantom is FWDed to the physical set, the display will show FWD from XXX when a call rings in.
The VM application should send the call directly to the user's MB rather than just to the VM app. If it isnt, try to delete the fwd path, recreate it and verify your conditions.