sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Auto-Attendant on SVMi-20i (OS7400) bleeding over into calls

It's exactly as the title implies: on random inbound calls, the auto-attendant will pick up as soon as the call is answered. We've been pulling our hair out trying to get to the bottom of this and our vendor hasn't been able to figure it out either. This occurs on SIP only, though that's all we're working with at the moment anyway. Anyone have any thoughts?

I have a customer with a OS7200-S v4.51 simular issue. They have a PRI and answer with imbedded Auto Attend. Intermittently the auto attend greeting comes along with the transfered call. It is like the Auto Attend is conferenced with the caller. Have you had any resolution to this? I have just started trouble shooting this very intermittent problem. Thanks for posting.

I've had similar with SPNET and 4.51 calls where callers leave a message and the auto-attendant is playing in the background of the message. I haven't had a complaint since going up to 4.60. With that said you really should upgrade from 4.51 as it was a very buggy release especially when using VOIP.

No direct resolution; our vendor couldn't figure it out and Samsung was not very assisting. We discovered a correlation between complainants and SVMi Auto-Record, however. Once the featured was disabled on the complainants' extensions, the problem went away. We're running the latest firmware on all our gear, so my hands are still thrown up in the air. God, I'm getting sick of issues with our PBX.