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Joined: Nov 2012
Posts: 112
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Joined: Nov 2012
Posts: 112 |
Working within an operation group at a telco company, I know what works here and certainly what doesn't work. What do you consider to be crucial for a good telco srevice department to become a GREAT service dept? ie: communication flow from customer thru the "office" to the tech neing dispatched, logistics and stock, training time, handling follow-up calls on troubles, site surveys, etc etc.
What do you consider to be the best asset of you telco team?
No one seems to have time to do it right but everyone has time to do it twice!
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Joined: Feb 2005
Posts: 12,356 Likes: 4
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Joined: Feb 2005
Posts: 12,356 Likes: 4 |
Please complete your profile so we know who we are talking to.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Nov 2012
Posts: 112
Member
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Member
Joined: Nov 2012
Posts: 112 |
No one seems to have time to do it right but everyone has time to do it twice!
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