sundance-communications.com/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems ring once to the operator then hang up

working with a SX2000 light lw 34R2.0
nupoint 14.2.2
the message indicator extensions (2 of them) are ringing back once to the operator and then hanging up .I can barely catch the info because of the short ring cycle.

i have the msg vm msg ports setup on a different class of service than the other voicemail ports
they are programmed for permanent dnd
should these two prts be taken out of the main hunt group number assigned to the voicemail ports?
I have a total of 24 vm ports setup up for vm
with the 8th and 24th port used as message waiting use



I just want them to stop ringing at the console. This has been an ongoing problem since the upgrade to 14.2
staff dont notice the problem when the system goes into the night 1 or night 2 mode

i would say it is the class of service area , jusr need some confirmation if i am even looking in the right program

I have also looked at the call rerouting forms

no reroute on always alternative assignment
first alternative is normal all the wauy acroos the board
same with second alternative assignment

In the mailboxes of the nupoint, something is probably pointed towards the "operator" mailbox. Someone may have turned on personal notifications and set "operator" as the destination.

Or the extensions may not have mailboxes, and go to operator by default. Or someone might be fat-fingering at the auto-attendant when trying to dial a number.

In any case, changing the operator mailbox should help.