MICS 10 BRI + D no audio in calls, one way audio, and audio dropping out.

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MICS 10 BRI + D no audio in calls, one way audio, and audio dropping out. #541913 12/19/12 01:42 PM
Joined: Nov 2012 Posts: 3 Arkansas telephonetaipan Member
telephonetaipan Member Joined: Nov 2012 Posts: 3 Arkansas	A few weeks ago I installed a PRI card, combo card in a 0x32 running version 7 xc software. IP Flex from at and t is splitting between max of 10 voice calls and internet access. I am routing DID digits to various target lines and have set the Prime set as the extension that the DID digits route to. My customer reported that they are getting lots of blank voicemail recordings after hours and during business hours they are seeing caller id inbound but cannot hear the caller. Occasionally they report a call in progress that is okay for a few minutes but then the lose the inbound audio. I suspect slips or frame errors (timing issues) but also wonder if I should turn on trunk supervision. John R. Garland Garland Technologies LLC 479-200-7642

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Re: MICS 10 BRI + D no audio in calls, one way audio, and audio dropping out. telephonetaipan #541917 12/19/12 03:10 PM
Joined: Mar 2001 Posts: 3,869 Los Angeles, CA Old blond hippity hopping Bunnie Member
Old blond hippity hopping Bunnie Member Joined: Mar 2001 Posts: 3,869 Los Angeles, CA	First thing to do is have AT&T put a 24 watch on the circuit and have the customer log ANY call that went south so they can compare notes. Put one call on hold and hang up. If the lcd goes out, (probably) the circuit is watching it. I don't honestly know if trunk supervision is for analog only but it should't hurt to turn it on. THE Bracha, old blond specialist in Rube Goldberg solutions.

Re: MICS 10 BRI + D no audio in calls, one way audio, and audio dropping out. Old blond hippity hopping Bunnie #541940 12/19/12 06:42 PM
Joined: Jan 2002 Posts: 2,328 Harlingen, TX jwooten Moderator-Comdial
jwooten Moderator-Comdial Joined: Jan 2002 Posts: 2,328 Harlingen, TX	The AT&T IP Flex is a SIP setup handing off to PRI. Wish you luck on getting this resolved!

Re: MICS 10 BRI + D no audio in calls, one way audio, and audio dropping out. telephonetaipan #542042 12/20/12 10:01 PM
Joined: Mar 2001 Posts: 3,869 Los Angeles, CA Old blond hippity hopping Bunnie Member
Old blond hippity hopping Bunnie Member Joined: Mar 2001 Posts: 3,869 Los Angeles, CA	Bring in the salesman that sold this "solution" and let him use his commission to replace the system with a new, different system. THE Bracha, old blond specialist in Rube Goldberg solutions.

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